VERY long story short, my wife and I noticed a fair amount of issues when taking delivery of our P3D+ in October last year. This included damaged paint, bent panel, and damaged interior components. I didn't think it warranted asking for a new VIN at the time and the delivery person assured us that everything would be fixed.
Had to cancel appointment with bodyshop for full XPel wrap (including interior console) obviously.
Before we left we scheduled an appointment for November for the service center and body shop. I received an email a week before the appointment notifying me the appointment was cancelled and needed to be rescheduled due to lack of space and replacement parts for my car.
Tesla service center called me in February to bring in the car on 2/15. They called me a week later and returned the car saying they didn't have the parts still. They only fixed the bent panel and SOME of the paint chips. They wouldn't allow me to keep the car at the service center. They had the car for a week.
I've called the service center several times and nobody has responded. I emailed Tesla Customer Service and all they said they could do was ask the service center to contact me (which they still haven't). They told me that the Costa Mesa service center is their #1 busiest center worldwide (which I believe) but they couldn't do anything else for me. I informed them that this really isn't an acceptable solution and when I asked for a more acceptable resolution they stopped responding to my emails.
I paid for a new car but only received 85% of a new car and this is the ONLY reason I haven't placed an order for the Model Y yet.
I really don't want to head over to the service center to raise hell but it's been 6 months and I don't know what else to do but this customer service is absolutely terrible. LOTS of promises in prior emails from the tesla service center but nothing has been actually done.
Oh and I'm still waiting to get the car wrapped since it'd be pointless to do the wrap with the previous damaged paint.
Anyone have better luck with customer service?
Edit: Forgot to mention they quoted me a week to have car completely fixed after picking it up in February.
Had to cancel appointment with bodyshop for full XPel wrap (including interior console) obviously.
Before we left we scheduled an appointment for November for the service center and body shop. I received an email a week before the appointment notifying me the appointment was cancelled and needed to be rescheduled due to lack of space and replacement parts for my car.
Tesla service center called me in February to bring in the car on 2/15. They called me a week later and returned the car saying they didn't have the parts still. They only fixed the bent panel and SOME of the paint chips. They wouldn't allow me to keep the car at the service center. They had the car for a week.
I've called the service center several times and nobody has responded. I emailed Tesla Customer Service and all they said they could do was ask the service center to contact me (which they still haven't). They told me that the Costa Mesa service center is their #1 busiest center worldwide (which I believe) but they couldn't do anything else for me. I informed them that this really isn't an acceptable solution and when I asked for a more acceptable resolution they stopped responding to my emails.
I paid for a new car but only received 85% of a new car and this is the ONLY reason I haven't placed an order for the Model Y yet.
I really don't want to head over to the service center to raise hell but it's been 6 months and I don't know what else to do but this customer service is absolutely terrible. LOTS of promises in prior emails from the tesla service center but nothing has been actually done.
Oh and I'm still waiting to get the car wrapped since it'd be pointless to do the wrap with the previous damaged paint.
Anyone have better luck with customer service?
Edit: Forgot to mention they quoted me a week to have car completely fixed after picking it up in February.
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