Not to rain on anyone's Tesla parade, but we went to take delivery today of our new Model 75 S.
It did not happen.
Let's just say there were
so many imperfections in the exterior that it took us 30 minutes to document and photograph. We were told different stories by the delivery staff : 1) this is pretty normal and 2) no I don't see what you mean and 3) this is normal for EOQ cars. We were also told that production is always going top speed and this is how some cars come to them and they give them to service to fix.
We were assured these items could be fixed : 1) misaligned hatch 2) Door seal unattached front door passenger side 3) both front doors do not open and close properly 4) chrome trim touching body 2 areas + more ( car was also not detailed as it would have been at another high end dealership)
We were still good to go even after this, went to sit in the interior and my husband in the drivers seat was supposed to adjust it. Well, it did not work. That's when wheels fell off of our bus. The seat would not move forward or backward. They replied," it's probably just a wire," can't fix it today as it is Saturday." I am sorry but this would not have happened at Lexus, MB, BMW or AUDI.
I am so upset about this. We have been waiting and waiting for this car. We were so excited to finally gettin one. Well,
We took our check back and left the building.
We will talk to them Monday - know why? There are NO MANAGERs accessible to delivery staff on Saturday and Sundays in CA. So they can't talk to their bosses until MONDAY.
This is a 85k car that is presented like they were doing us a favor. They told us to stand in front of it so they could TAKE OUR PICTURE. That did not happen either
Sorry for my emotions.
So now we have to decide if we have them find us another S or not. I have lost trust in this brand and am more than reluctant to pull this plug.
If anyone can provide me a different perspective and drag me out of this mire I would be grateful.