Tried to get details but the DS was not very revealing on what the problem was. He was waiting to hear back from the body shop. You would think a big issue should have been caught at the factory. Possibly damage on transport?
Any panel alignments Tesla will mostly send to body shops whether it’s FWD , hood or tailgate ...I just take that comment as the tailgate was misaligned ..if there is damage via transport it’s easy to spot a repaint ...and sounds like the DS would have told you but his comment was wait for body shop ...if the thing was smashed Im sure that is ez enough to spot