I just got my (2017) S back from the Brea service center. I had two issues that led to the visit. In the first, the center display (but not driver one) would turn black at random intervals. It would remain black until I rebooted the display. The second is that streaming stations would skip and pause, a bit like old car CD players did in the nineties.
The service center looked at the car and informed me there were signs of "High Memory Consumption" that were the cause of the problem. When I picked up the car I was told it was due to (1) browser use, and (2) "a lot" of recent trips stored in memory. I told them that I don't use the browser at all, so they said it's because the car stores a lot of information for each trip and it needs to be periodically cleared. The service adviser first claimed it can only be done during a service appointment, but then a technician showed up and said I can clear individual trips from recent history by swiping each one to the right.
Has anyone heard of high memory usage issues? Why can't a Tesla handle routine usage for a year and a half, during which I searched destinations and drove to them? Can't the system free its own RAM, for example by deleting the oldest trips first? The technician's comments about browser use include "we recommend not visiting sites that use 'live data' and consume high amounts of memory for an extended period of time". Since I don't use the browser, this didn't really apply.
The solution was to delete all my recent trips, which seems to have cleared up both problems. Has anyone heard of this issue or run into it? Does the diagnosis sound correct?
The service center looked at the car and informed me there were signs of "High Memory Consumption" that were the cause of the problem. When I picked up the car I was told it was due to (1) browser use, and (2) "a lot" of recent trips stored in memory. I told them that I don't use the browser at all, so they said it's because the car stores a lot of information for each trip and it needs to be periodically cleared. The service adviser first claimed it can only be done during a service appointment, but then a technician showed up and said I can clear individual trips from recent history by swiping each one to the right.
Has anyone heard of high memory usage issues? Why can't a Tesla handle routine usage for a year and a half, during which I searched destinations and drove to them? Can't the system free its own RAM, for example by deleting the oldest trips first? The technician's comments about browser use include "we recommend not visiting sites that use 'live data' and consume high amounts of memory for an extended period of time". Since I don't use the browser, this didn't really apply.
The solution was to delete all my recent trips, which seems to have cleared up both problems. Has anyone heard of this issue or run into it? Does the diagnosis sound correct?