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Did not receive the 5000 Supercharger miles from a referral
- Thread starter Barry555
- Start date
mact3333
Member
Lhshockey24
Member
This seems to be a fairly common complaint. Two things I can think of for you to try while you are waiting for Tesla to fix this:
1) Remove your credit card from your Tesla account so that when you go to an SC it doesn’t charge your card. I believe it should still charge your vehicle and accumulate a balance that will eventually show up when you go in for service. By then hopefully it will be fixed though.
2) If they do charge your credit card just dispute the charges. Eventually someone at Tesla will have to respond and fix it for you.
1) Remove your credit card from your Tesla account so that when you go to an SC it doesn’t charge your card. I believe it should still charge your vehicle and accumulate a balance that will eventually show up when you go in for service. By then hopefully it will be fixed though.
2) If they do charge your credit card just dispute the charges. Eventually someone at Tesla will have to respond and fix it for you.
jjh1234
Member
My sales person assured me that the referral would be applied and the I just got this email from Tesla:
"Please be aware that your account is not eligible for referral credit. In order to qualify, we require that an inventory vehicle has a request submitted same day to have the referral code applied to your account. According to our records, your order was completed on 4/22/19, but the request was not submitted until 4/24/19. Due to this, your order is not eligible for referral credit."
What should I do?
"Please be aware that your account is not eligible for referral credit. In order to qualify, we require that an inventory vehicle has a request submitted same day to have the referral code applied to your account. According to our records, your order was completed on 4/22/19, but the request was not submitted until 4/24/19. Due to this, your order is not eligible for referral credit."
What should I do?
Wow I’m totally surprised that Tesla wouldn’t just apply it to your account. It’s not worth much to them, especially since it’s got 6 month use limit. And a car was sold, so.... ask your sales advisor
Adrien
Member
Order date vs receive date. A car can't be claimed as a purchase until it's delivered so internally they counted 6/2 as the date for the mileage boost which by then was 1000 instead of 5000. I think that's dumb too.
Tesla has certainly made a lot of people mad with supercharging credits over the past couple of years. When I got mine it took a couple of months to get "6 months free" promotion to go through. I am still upset by the amount of work I had to do to push it through. It appears they are set on this path of upsetting their customers over what amounts to next to nothing for them. For example, in my case I probably saved $100 of supercharging costs over the 6 months.
mact3333
Member
My Supercharger miles were updated in the last couple days.
Is there a way to see the expiration date for the miles you have available?
Chancellor32
Member
This whole program is such a mess, 3 referrals none show up. Tesla finally confirmed one of them will get credit but they don’t know when those miles will show up on my account or the new owners account.
jjh1234
Member
I originally received 2k free miles for my self referral. I have now received the full 10k miles today.
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