Sorry I didn't get back here soon. Very long day yesterday. We left at 5:30 a.m. and didn't get home until after 9 p.m.
Here is the short version. When we arrived I pulled up my Tesla app and found my car was in it and I could check things out. The first two things I discovered were that they had only charged the vehicle to 50%, barely enough to get home on. I had requested 90 - 100% and they said they would have it ready. They didn't. Next I saw that it needed a software updated. Again, they were supposed to "take care of it" but they didn't.
When we met with our delivery person (who never contacted us beforehand) she immediately wanted us to sign papers and hand over the check. I cut her off and said, "I"m not signing anything or handing over any money until I see the car". She immediately started back peddling and telling me how we only had a limited amount of time, etc. I told her that I had informed the person I had talked to to expect us to take longer and we were going to go through things. I told her I understood they were busy and we'd move as fast as we could, but we weren't going to be pushed into anything.
She took us out to the car. It was immediately apparent that they hadn't prepped the car much at all if any. The driver's side mirror was caked with gook. I could barely see through it. There was fine dust/brown mud in all the door hinges. It looked like the car had set in a dust storm. On the hood there were three long scratches (not very deep at all) and a circle about 2" in diameter. I mentioned the scratches and the circle and she said they could buff them out right away. She apologized for not charging the car and I told her we might not be able to make it home with the current charge. She said they could take care of it but we'd have to wait. We decided to take care of the update ourselves at home.
After looking over the car for about 30 minutes we said we'd sign and give her the check. We took care of that and she then had the car charged and said the paint issues would be dealt with right afterward. That meant we had to wait about 2 1/2 hours. So we went to lunch. We waited around the delivery center the rest of the time. We only saw one other delivery while we were there. The place was empty, so the BS about being busy was just that, BS.
The walk-through for the car was about 5 minutes and was almost utterly useless. As we were leaving, we couldn't get the phone charger to plug in properly. A guy who worked in service set it up for us and finally cleaned off the driver side mirror. The hood issues were taken care of and it looked good.
Overall, I thought the delivery process was a mess. Tesla needs to get its act together. They are losing sales because of this issue. It is just stupid. People who bungle delivery this badly should be fired and I strongly suspect that this is more of a management issue than anything else. They need to clean house and completely change their process. I've never bought a new car with so many easily solvable problems that the delivery team was clueless about.
On the good news side, all of the issues we had were simple fixes. When we got home and got some rest, I got up this morning and spent 4 hours carefully detailing our new car properly (which is what Tesla should have done). The mud is now gone. I did a much more thorough inspection and found no problems at all. We love the car, but hated the delivery mess.
Auto pilot started working about 3-5 miles after we got on the road. I thought it was supposed to take 50. Our car had 12 miles on it when we bought it. It fully charges to about 305 miles.
There are some paint swirls that I find annoying. I might have to have some paint restoration done. We'll see. There are no panel gaps and the alignment of the glass is very good.
I'll post some pictures when we get back from a trip we're taking for the next few days.
dmurphy: How did your delivery go? Better than mine I hope!
