I guess my angry emails about lack of communication and ambiguous delays with Sunrun finally got elevated to someone higher up on corporate ladder. I got pinged today by the local Sunrun branch manager via text so he could update me on my installation (yeah, on a Saturday).
I acknowledge the branch manager isn't actually my PM; so he actually wasn't able to get to the root cause(s) of what is getting botched on my order with them. But due to the pinch point that I created for him by elevating my gripes, he said he was going to take over as my PM starting next week.
Paraphrasing some of the info he texted me today; he implies I'd be their first customer doing 3x Powerwalls in Contra Costa County. And this may have opened up a Pandora's box of crazy checklist items. It appears to me that Sunrun wasn't well equipped to handle these quickly and for some reason they decided to not tell me anything until now. This is rather upsetting since they are a publicly traded company installing hardware that is part of a huge advertising campaign. But whatever.
I think some of his texts were just a litany of excuses that weren't actually specific to my situation (like he was just rattling off possible issues since he didn't have full access to all my account details yet). But, one text he sent jumped out. He said
"the fire department may need to inspect for large battery systems increasing your timeline by at least 12 weeks plus other onsite requirements like dedicated fire suppression or fire extinguishers"
I responded back asking if he understood I'm a homeowner trying to get this in a detached single family home; not some factory or warehouse. But it's this type of language that apparently is tripping up Sunrun's own internal processes and possibly influencing the parties they're seeking approval.
I checked the CFC and I guess section 608.5.1 does require some fire detection and suppression on energy storage. But this can't possibly be required for residential homes right? I mean an active sprinkler system just seems like massive overkill and I've never heard of a homeowner needing this type of thing for a residential installation.
I acknowledge the branch manager isn't actually my PM; so he actually wasn't able to get to the root cause(s) of what is getting botched on my order with them. But due to the pinch point that I created for him by elevating my gripes, he said he was going to take over as my PM starting next week.
Paraphrasing some of the info he texted me today; he implies I'd be their first customer doing 3x Powerwalls in Contra Costa County. And this may have opened up a Pandora's box of crazy checklist items. It appears to me that Sunrun wasn't well equipped to handle these quickly and for some reason they decided to not tell me anything until now. This is rather upsetting since they are a publicly traded company installing hardware that is part of a huge advertising campaign. But whatever.
I think some of his texts were just a litany of excuses that weren't actually specific to my situation (like he was just rattling off possible issues since he didn't have full access to all my account details yet). But, one text he sent jumped out. He said
"the fire department may need to inspect for large battery systems increasing your timeline by at least 12 weeks plus other onsite requirements like dedicated fire suppression or fire extinguishers"
I responded back asking if he understood I'm a homeowner trying to get this in a detached single family home; not some factory or warehouse. But it's this type of language that apparently is tripping up Sunrun's own internal processes and possibly influencing the parties they're seeking approval.
I checked the CFC and I guess section 608.5.1 does require some fire detection and suppression on energy storage. But this can't possibly be required for residential homes right? I mean an active sprinkler system just seems like massive overkill and I've never heard of a homeowner needing this type of thing for a residential installation.