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It’s been variants of bad the last 3 years, so I believe they need to get the parts warehouse done now and at least for Norway they should have at least 4 big SC under work. They have one in Oslo. What will happen then is the backlog will be cleared or almost cleared in the Oslo area and 3-6 months later due to huge M3 sales it will be back to being bad again. He needs a Norway boss or Scandinavian boss with the power and the money to fix this permanently, but that will cost Tesla.I sincerely hope Elon understands how bad it is. Judging by the recent mass firings, I think he probably does. They need to get this cleaned up ASAP.
Yes, only adult supervision will do the trick.What Tesla needs is an organizational chart and an internal communications system and some more secretaries.
It's not so much supervision, it's *communications*. That's what secretaries are for. So the left hand knows what the right hand is doing.
I do think that Tesla need to certify independent repair shops to work on Tesla vehicles. Service is not supposed to be a profit center for Tesla, so the only real issue is customer experience. If a customer can get good service at an independent shop, they will be happy and continue to endorse the produce to family and friends. But if a customer cannot get good service anywhere, it will undermine word of mouth and goodwill with customers.
Also when supplying parts to independent service providers, Tesla can price to whatever markup makes it worthwhile for Tesla to keep parts in stock. Other companies would be happy to do inventory management if that is the issue. No need to tie up capital on this.
Honestly Tesla has much bigger markets to go after than repair services, and it is not worth the reputational damage to underperform on delivery of repair services.
I have been saying for years that Tesla needs to certify and support independent repair shops. I cannot understand why they don't; there's no benefit to them from not doing so.
You know you're not allowed to renegotiate contracts with your supplier, right?Well I just discovered that the independent shop where we've been doing most of our repairs (because there is no Tesla in Estonia and while Helsinki is close in theory it's a ferry ride away and that makes things annoying and slow) is actually price gouging us by adding 20-40% on top of Teslas prices on parts. While I could understand some markup on the work needed to request the parts, shipping and so forth they are doing it far beyond what would be normal. So I'm currently negotiating with them or will be from now on requesting the parts myself relying on them purely for the repairs and not for the parts as repairs have a fixed hourly rate and can be understood, but markup on all parts is not ok. I think that kind of things would happen more and more and if Tesla would allow them to do warranty work, then they'd start to gouge Tesla for the warranty parts as well.
I guess I’m going bankrupt then...You know you're not allowed to renegotiate contracts with your supplier, right?
I guess I’m going bankrupt then...
I suppose you are a taxist. Why don't you gang up with your buddies in Norway and the Netherlands?Well I just discovered that the independent shop where we've been doing most of our repairs (because there is no Tesla in Estonia and while Helsinki is close in theory it's a ferry ride away and that makes things annoying and slow) is actually price gouging us by adding 20-40% on top of Teslas prices on parts. While I could understand some markup on the work needed to request the parts, shipping and so forth they are doing it far beyond what would be normal. So I'm currently negotiating with them or will be from now on requesting the parts myself relying on them purely for the repairs and not for the parts as repairs have a fixed hourly rate and can be understood, but markup on all parts is not ok. I think that kind of things would happen more and more and if Tesla would allow them to do warranty work, then they'd start to gouge Tesla for the warranty parts as well.
US/Euro difference. They're not used to the pipeline to work which is used in Europe. :-(Tesla has extreme shortage in service manpower in Europe. There are literally no applicants, and for whatever reason Tesla doesn't grow their own. No interactions with trade schools. Nothing.