Step 1: Find your Gateway serial number, which is the password for Backup Gateway and Non-Backup Gateway, on the bottom of the ‘Settings’ screen in the
Tesla app. For Gateway 2, your serial number is in the Tesla app, and your password is located behind the cover of the unit.
Step 2: Connect to the Gateway Wi-Fi network, which appears as “TEG-xxx,” where xxx are the last three digits of the Gateway serial number. If you do not see the Wi-Fi network, try moving physically closer to the Backup Gateway. If you still do not see the Wi-Fi network, contact us.
Step 3: After you click on the “TEG-xxx” network, enter the Wi-Fi password found in Step 1.
Step 4: Open a web browser and enter any of the following in the address bar:
Note: turn on airplane mode then turn on Wi-Fi and connect to Tesla Gateway.
Step 5: When connecting to a Gateway for the first time, your browser may present a privacy warning. Proceed past the privacy warning and accept the site as safe. To do this, look for 'Advanced' or 'Show Details' and then click 'Proceed to' or 'Visit this Website'.
- This privacy warning is shown because each Gateway has its own self-signed SSL certificate to support a private connection. These certificates are not pre-registered to be recognized by the browser or certificate authority. Once you accept the site as safe the first time you visit, it will save the certificate to this computer for future use.
Step 6: Once the page loads, click “Login”.
Step 7: Choose the "Customer" login type.
Email: Use the email you use for your
Tesla Account.
Password: The first time you log in, your password will be the last five characters of the Gateway password.
Backup Gateway: Last five characters of the Gateway serial number.
Backup Gateway 2: Last five digits of characters on the sticker.
Step 8: Your password can be reset or customized by tapping 'Change or Forgot Password' and following the on-screen instructions.