Summary above says it all. We have correctly partitioned and formatted micro thumb drives in our 2014 MS (2019.8.3) and in our late December 2017 M3 (2019.8.4). Our M3 thumb drive will play all AIF and AIFF music tracks in our MS but NOT in our M3. Our MS thumb drive will load & play all AIF and AIFF music tracks in our MS but NOT in our M3. A "Tesla Customer Service Representative" informed us that AIF and AIFF files play in the M3, but has refused to reply to further correspondence or be of any assistance. I was advised by Tesla Chat rep to power off car had wait three minutes befoer starting. Did that; NO effect!.
Conclusions:
1. Thumb drives are formatted correctly.
2. Our M3 has a software bug likely introduced in 2019.5.15 of which the egineers are likely unaware that is responsible for this defect.
I have emailed the (former) Tesla executive responsible for Customer Service, but get mailer daemon return as "undeliverable." Does anyone have (1) advice on our to play AIF and AIFF files in up-to-date M3 and (2) email infor for teh current Tesla Executive responsible for Customer Support.
Thank you
Conclusions:
1. Thumb drives are formatted correctly.
2. Our M3 has a software bug likely introduced in 2019.5.15 of which the egineers are likely unaware that is responsible for this defect.
I have emailed the (former) Tesla executive responsible for Customer Service, but get mailer daemon return as "undeliverable." Does anyone have (1) advice on our to play AIF and AIFF files in up-to-date M3 and (2) email infor for teh current Tesla Executive responsible for Customer Support.
Thank you