extremly disappointed - don't buy until you see your car

[stefan.bc]

Hi,

I received my new MX today, 3 weeks later than promissed although it was an inventory car.
Every week the delivery specialist would tell me that the car is next in line for delivery, but they failed to deliver five or six times in 3 weeks. Weather was an issue one time but still 3 weeks is unacceptable IMHO.

During these 3 weeks I was never invited to pick up the car myself. I just hope it wasn't because of the quality build. I don't think I would have accepted the car in this form.

In these 3 weeks I also asked Tesla to make sure the car is checked a second time and make sure there are no alignments issues and that the car is in perfect conditions.

Here are the problems I found with the car:
1. Driver window only closed half way but after resetting the car and calling service we managed to fix it. I think the windows have some sort of calibration software that learns the possition somehow.
2. Seats leather(or whatever it is) is not properly streched on all chairs.
3. Body is not alligned properly with the headlights on one of the sides, can't really tell which one is correct.
4. Stickers are hanging out of the FWD latches
5. Driver door scratched the mirror of the other car on the first automatic opening. I think I will disable the automatic doors.

And this is just in the first hour. Hopefully this is all, tomorrow I will actually drive it.
If anyone is interested I will post pictures.

Thank you

 

[igotzzoom]

Not to make light of your situation, but $#!+ happens. The more important thing to me is if Tesla makes it right, or dismisses your concerns and tries to make excuses. That's one of the things that really soured me on VW. Yes, the quality was subpar, but the clincher was the arrogant customer service at the dealer level. I vowed never again, and I still feel the same.

 

[stefan.bc]

Well, this is my third car and the worst experience so far. Not all dealears are the same in my experience either.
Ex Subaru dealer was excellent, current one not at all.

 

[TacC]

If your issue with the leather seats is what I'm thinking, your seats are on par with the rest of the fleet. I think it is just the nature of the material. It almost looks like they take a heat gun to it.

 

[DrivingTheFuture]

Front door sonar cannot detect small protruding objects as they aren't a big enough signature (learned this the hard way like you). Google "Dr color paint chip repair" (they have factory matched Tesla colors) and get some door edge protector strips from Amazon.com... I used 3M clear product... Wrapped edges after touching up paint just this evening. Not perfect but I will be a lot more relaxed when I open doors now

 

[stefan.bc]

If your issue with the leather seats is what I'm thinking, your seats are on par with the rest of the fleet. I think it is just the nature of the material. It almost looks like they take a heat gun to it.

I did some reasearch and this post shows something similar to what I have. Each seat seems to have one or more wrinkles in random positions.

 

[outie]

Front door sonar cannot detect small protruding objects as they aren't a big enough signature (learned this the hard way like you). Google "Dr color paint chip repair" (they have factory matched Tesla colors) and get some door edge protector strips from Amazon.com... I used 3M clear product... Wrapped edges after touching up paint just this evening. Not perfect but I will be a lot more relaxed when I open doors nowView attachment 211214

Now you can dent other people's cars without damaging your own. I need some of that.

 

[rjdoc74]

Hi,

I received my new MX today, 3 weeks later than promissed although it was an inventory car.
Every week the delivery specialist would tell me that the car is next in line for delivery, but they failed to deliver five or six times in 3 weeks. Weather was an issue one time but still 3 weeks is unacceptable IMHO.

During these 3 weeks I was never invited to pick up the car myself. I just hope it wasn't because of the quality build. I don't think I would have accepted the car in this form.

In these 3 weeks I also asked Tesla to make sure the car is checked a second time and make sure there are no alignments issues and that the car is in perfect conditions.

Here are the problems I found with the car:
1. Driver window only closed half way but after resetting the car and calling service we managed to fix it. I think the windows have some sort of calibration software that learns the possition somehow.
2. Seats leather(or whatever it is) is not properly streched on all chairs.
3. Body is not alligned properly with the headlights on one of the sides, can't really tell which one is correct.
4. Stickers are hanging out of the FWD latches
5. Driver door scratched the mirror of the other car on the first automatic opening. I think I will disable the automatic doors.

And this is just in the first hour. Hopefully this is all, tomorrow I will actually drive it.
If anyone is interested I will post pictures.

Thank you

OP, I am completely with you. I am awaiting an inventory car with relatively early VIN and fully expecting "delivery experience" with same exact issues. How can they even attempt to deliver a > $100,000 vehicle with misaligned panels is beyond me. Completely unacceptable. One question I have for you- why didn't you refuse delivery until all these issues are fixed?

 

[ps004ynos]

+1 my car has 79 miles and just got repainted by tesla. It was damaged before taking delivery but nobody at tesla can tell me how this got "missed."

Inspect your car before signing the papers!

 

[OlavA]

+1

Do not sign anything until inspected.

 

[ecarfan]

get some door edge protector strips from Amazon.com... I used 3M clear product...

I do this for all the cars I have owned for over 5 years now. Cheap, easy, definitely worth it.

 

[rjdoc74]

I do this for all the cars I have owned for over 5 years now. Cheap, easy, definitely worth it.

Another option is if you are going to wrap your car with Xpel or another clear bra, ask the installer to do this for you. They threw it in for free on my Audi last year. All door edges and door handles.

 

[Jrogville]

I do this for all the cars I have owned for over 5 years now. Cheap, easy, definitely worth it.

Dead Amazon link. Could someone give us a product name?

 

[stefan.bc]

Another option is if you are going to wrap your car with Xpel or another clear bra, ask the installer to do this for you. They threw it in for free on my Audi last year. All door edges and door handles.

Considering they will have to do some alignments to the front of the car(currently not sure if a molding issue or wrong headlight installation) I don't think I will Xpel the car at this point.
We'll see how good their service team is soon enough and how they plan to fix the alignment when the next service is 4 hours away

 

[Blastphemy]

Front door sonar cannot detect small protruding objects as they aren't a big enough signature

Actually, front door sonar cannot detect anything because there isn't any front door sonar. All object detection is coming from the sensors in the falcon wing doors. That's part of the problem.

 

[outie]

Actually, front door sonar cannot detect anything because there isn't any front door sonar. All object detection is coming from the sensors in the falcon wing doors.

Big fail on Tesla to implement auto front door using the sensors on the FWDs. Have they not seen angled parking spots?

 

[Blastphemy]

Dead Amazon link. Could someone give us a product name?

Amazon.com: Self-Healing Door Edge Protection Film 150" x 5/8": Automotive

or

Amazon.com: 3M 08582 36" Door Edge Protection Film: Automotive

or

Amazon.com: 4 Door Edge Guard Scratch 3M ScotchGard Protection Film Clear Invisible Universal Car Truck: Automotive

 

[DrivingTheFuture]

Actually, front door sonar cannot detect anything because there isn't any front door sonar. All object detection is coming from the sensors in the falcon wing doors. That's part of the problem.

Well shoot. Thank to you I looked this up. Maybe it IS you...