My day had finally come. I went to the Atlanta Service Center to pick up the car I have been waiting for for years--the car I ordered on 24 September. I thought I was going to have to drive down in a snow-storm, but the weather held and we drove down from Chattanooga (about 100 miles) in flurries. When we got to the SC my DS took me to the brand new showroom and there were four cars in there. Three in one corner and a beautiful P85+ on the showroom floor. The three in the corner were red, white, and my blue (very patriotic!) Unfortunately, all were damaged in transit. Quite honestly, mine did not look like transit damage. It had two very obvious spots where the paint looked like an orange peel. But that wasn't enough. My DS met us and told us that when they went to apply the 5.8 update this morning, after the update the 17" screen failed to restart. It's totally black and inoperable. Now here is the thing that really bites! I had specifically asked that they NOT apply that update. I told my DS very pointedly, if my car arrives with an older version of the software I do NOT want the new version applied. I was told last week that all cars arrive with 5.8. Well, evidently mine did not...but they applied it anyway. When I asked him why they did that when I specifically asked for it NOT to be done, he replied "Everyone has to have 5.8." I also asked why no one had called to let me know it would not be ready for pick-up. The response: I guess I could have done that. But we thought we would probably be able to get the screen fixed prior to delivery. They offered to allow me to pay for, and take delivery of it "as is". Uhhhh...NO! Or I could come back for it next week. Uhhh...NO! (I have the whole family showing up for Thanksgiving at my house today and ALL of them want to see the new car and experience the thrill.) I requested a loaner and was told, "We usually don't offer a loaner to someone who is not actually an owner." But after a few tense moments of negotiation they agreed and I drove a loaner home until mine can be made ready. All-in-all quite disappointing. But I recognize it could have been worse.