NOTE: Update below.
I have my model 3 for about two weeks. And decide to have our first road trip from Bay Area to LA. There are so many super charge along I-5. So I was not worry about charging, even with my 2 years old in the car...... I never used super charge before since I always charge at work. After read a few view for supercharge and it seems very easy to use.
Everything went well at first, and EAP is awesome, which I used most of the time. we stopped at Kettleman super charge and plan to have dinner and refill it to 80%so we can heading LA without stop. After plug in charge cable I got error message “unable to change , supercharging option not enabled”, I switch several charge station, same issue and same error message.
Called custom service, waited half hour in the queue, trouble shooting another 30mins with technician, they cannot fix it and told me need send to another engineer team review will get back to me tomorrow morning!!
Now I am stuck at supercharge station with two years old. Luckily they have a wall charge here, it is slow but it is something...... after 6 hours charging.... I may be able to head to LA.....
First road trip, really sucks.......
———————
Update:
Short version: Tesla fixed this via OTA
Full version : Tesla called me back the second day morning and told me they fixed via OTA and asked me to do a car reboot and it should get fix. I learned my lesson from first day so I decided not to trust anything until I actually test super charge. So I used my remaining mile and drove to nearest Super charge (and wait in a line for 10mins.......LA.....), did both reboot and power cycle. Nothing happened! Still same error messages and cannot supercharge. Called Tesla again(another 30 mins waiting in the queue). They connected to their supervisor and then connected to the engineer team. They did a “remote access” they asked me remain in the car and I can tell they did remote access and reboot, my screen just go black my it self and back. Then supper charging start working!!!
I asked them what problem it is, they told me “software bug” without further explanation.
This is my theory:
Someone mentioned I did not test super charge after picking up car. However I believe that my supercharge issue is not defect from factory but from software upgrade Let me explain why.
Other than supercharge issue, I have another small issue, you can check out this thread :
Help~trip planner option is gone
Basically My trip planner feature is gone after latest firmware update. since this issue was small and did not draw much attention. I strongly believe they are related. Trip planner will add supercharge stop if you do not have enough power left to reach your destination. Since my car super charger feature has been disabled, trip planner feature is also gone(since I could not super charge). The key is I DID have trip planner feature early, and I used it before, it disappeared after latest software update ( I thought Tesla removed trip planner in the latest Software). although I did not test super charge I believe it it working after I pick up the car (along with trip planner). And both of them gone after software update. After OTA fix, both of them are back !!!
So for anyone who is far from super charge but want to check if you have this feature disabled just check if you have trip planner feature in the car
I have my model 3 for about two weeks. And decide to have our first road trip from Bay Area to LA. There are so many super charge along I-5. So I was not worry about charging, even with my 2 years old in the car...... I never used super charge before since I always charge at work. After read a few view for supercharge and it seems very easy to use.
Everything went well at first, and EAP is awesome, which I used most of the time. we stopped at Kettleman super charge and plan to have dinner and refill it to 80%so we can heading LA without stop. After plug in charge cable I got error message “unable to change , supercharging option not enabled”, I switch several charge station, same issue and same error message.
Called custom service, waited half hour in the queue, trouble shooting another 30mins with technician, they cannot fix it and told me need send to another engineer team review will get back to me tomorrow morning!!
Now I am stuck at supercharge station with two years old. Luckily they have a wall charge here, it is slow but it is something...... after 6 hours charging.... I may be able to head to LA.....
First road trip, really sucks.......
———————
Update:
Short version: Tesla fixed this via OTA
Full version : Tesla called me back the second day morning and told me they fixed via OTA and asked me to do a car reboot and it should get fix. I learned my lesson from first day so I decided not to trust anything until I actually test super charge. So I used my remaining mile and drove to nearest Super charge (and wait in a line for 10mins.......LA.....), did both reboot and power cycle. Nothing happened! Still same error messages and cannot supercharge. Called Tesla again(another 30 mins waiting in the queue). They connected to their supervisor and then connected to the engineer team. They did a “remote access” they asked me remain in the car and I can tell they did remote access and reboot, my screen just go black my it self and back. Then supper charging start working!!!
I asked them what problem it is, they told me “software bug” without further explanation.
This is my theory:
Someone mentioned I did not test super charge after picking up car. However I believe that my supercharge issue is not defect from factory but from software upgrade Let me explain why.
Other than supercharge issue, I have another small issue, you can check out this thread :
Help~trip planner option is gone
Basically My trip planner feature is gone after latest firmware update. since this issue was small and did not draw much attention. I strongly believe they are related. Trip planner will add supercharge stop if you do not have enough power left to reach your destination. Since my car super charger feature has been disabled, trip planner feature is also gone(since I could not super charge). The key is I DID have trip planner feature early, and I used it before, it disappeared after latest software update ( I thought Tesla removed trip planner in the latest Software). although I did not test super charge I believe it it working after I pick up the car (along with trip planner). And both of them gone after software update. After OTA fix, both of them are back !!!
So for anyone who is far from super charge but want to check if you have this feature disabled just check if you have trip planner feature in the car
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