I canceled my Model Y Pre-order today. This is what I would have liked to put into the feedback form but they limit the character count.
I got a flat tire and it took four hours to get help. I realize this part is not necessarily Tesla’s issue but this lengthy time to get help leads to even more problems. My tire went flat on me at 5 pm in a shopping center. When I contacted Tesla for roadside assistance, I was given a two-hour response time. I was okay with that but two hours later an update came in saying it would be another two hours. That was going to be a big problem for me because I had an appointment at 9 pm that I couldn’t miss. The text message said I could leave the car there and they would tow it to the service center if I couldn’t wait. I tried to call the number for clarification and instructions, but these are SMS only numbers. I got a ride home and finally got a response from the SMS stating to leave the key in the glove box. Great now I need to drive all the way back and drop the key in the glove box because the person didn’t respond to my SMS and I couldn’t just call someone.
The following day I waited until 30min after the service center opened to call for status. The person told me someone else would call me back. Two hours later and still no call back I decided to call again. Only to find out they do not have any tires in stock. They will put on a loaner and I would come and get it after hours that day. In the meantime, they would send me Uber credits since I was basically stranded without a car. The uber credit did not work and Uber support is nonexistent. I ended up calling Tesla again to see if they had any tips. They told me to remove the app and re-install that ended up helping but only compounding my anger since I am now five hours late to work.
I picked up my car later that evening and the following day I got to a tire shop. It was going to take the tire shop about three hours to fix my car. I had no intention of waiting so I went to my glove box for the keycard and it was not there. Now I get to wait another three hours while they get to my car because I have only my phone key. This is a Saturday and google says the Rocklin dealer is open so I assume like all other car manufactures service would be open as well. I drive over to drop off the tire and get my key card. Only to find out that I a dumbass your service isn’t open on Saturday. At this point, I am pretty pissed and all I want to do is give back the tire and get my key. They go looking for my key and eventually one of the sales reps says they usually put them in the frunk. I go check the funk and sure as *sugar* it’s in there. This isn’t the first time I have had problems with service. When Tesla delivered my car, it was damaged. Talk about a total buzzkill. The salesperson was so clueless she was asking my wife and I if we wanted to take pictures with the car. The paint was damaged and the frunk hood wasnt bolted on correctly. Never in my life!!! My new car goes directly into the repair shop for three weeks. If it wasn't for the tax credit at the time I wouldnt have accepted this car. Not in that condition. The service center had the same issues with communication. The loaner car was a total clunker pice of poop. So today I am canceling by model Y preorder and will never buy another Tesla until they get this sorted out.
I got a flat tire and it took four hours to get help. I realize this part is not necessarily Tesla’s issue but this lengthy time to get help leads to even more problems. My tire went flat on me at 5 pm in a shopping center. When I contacted Tesla for roadside assistance, I was given a two-hour response time. I was okay with that but two hours later an update came in saying it would be another two hours. That was going to be a big problem for me because I had an appointment at 9 pm that I couldn’t miss. The text message said I could leave the car there and they would tow it to the service center if I couldn’t wait. I tried to call the number for clarification and instructions, but these are SMS only numbers. I got a ride home and finally got a response from the SMS stating to leave the key in the glove box. Great now I need to drive all the way back and drop the key in the glove box because the person didn’t respond to my SMS and I couldn’t just call someone.
The following day I waited until 30min after the service center opened to call for status. The person told me someone else would call me back. Two hours later and still no call back I decided to call again. Only to find out they do not have any tires in stock. They will put on a loaner and I would come and get it after hours that day. In the meantime, they would send me Uber credits since I was basically stranded without a car. The uber credit did not work and Uber support is nonexistent. I ended up calling Tesla again to see if they had any tips. They told me to remove the app and re-install that ended up helping but only compounding my anger since I am now five hours late to work.
I picked up my car later that evening and the following day I got to a tire shop. It was going to take the tire shop about three hours to fix my car. I had no intention of waiting so I went to my glove box for the keycard and it was not there. Now I get to wait another three hours while they get to my car because I have only my phone key. This is a Saturday and google says the Rocklin dealer is open so I assume like all other car manufactures service would be open as well. I drive over to drop off the tire and get my key card. Only to find out that I a dumbass your service isn’t open on Saturday. At this point, I am pretty pissed and all I want to do is give back the tire and get my key. They go looking for my key and eventually one of the sales reps says they usually put them in the frunk. I go check the funk and sure as *sugar* it’s in there. This isn’t the first time I have had problems with service. When Tesla delivered my car, it was damaged. Talk about a total buzzkill. The salesperson was so clueless she was asking my wife and I if we wanted to take pictures with the car. The paint was damaged and the frunk hood wasnt bolted on correctly. Never in my life!!! My new car goes directly into the repair shop for three weeks. If it wasn't for the tax credit at the time I wouldnt have accepted this car. Not in that condition. The service center had the same issues with communication. The loaner car was a total clunker pice of poop. So today I am canceling by model Y preorder and will never buy another Tesla until they get this sorted out.
