Drotto25- I had same experience from the paint touch up to delayed service and good text response from a human. The SC has consistently said the delay is parts or simple volume of cars and prioritizing , eg. Stranded car from out of state. Hopefully Tesla agrees to a buyback so you can resolve this without a tussle and hearing on lemon law. They should also offer something for your trouble. If you get any pushback ask for the next higher up with authority to grant your request. You can also call national and get them pushing from another direction. Good luck!