FWD sensor & firmware update

[NorthofYYZ]

Called Customer support to ask about the 50.1 firmware update as I’d had the failed update on ver 50 a few days ago.

Was told that sensors in my FWD need to be replaced and until they are, any software update will continue to fail.

Anyone else heard something like this? Would’ve been nice if they’d proactively contacted me and let me know, rather than only noticing when I called in.

 

[NAALSET]

Yes. Apparently they moved to a new sensor and have found it to be incompatible. Have had mine changed back to the “old sensor”.

Be very careful with your doors. They will not be sensing close by objects - and will hit stuff.....you need the old sensors on your car - pronto

 

[NorthofYYZ]

Good to know!

 

[GOPJEW]

Good to know!

Yes. Apparently they moved to a new sensor and have found it to be incompatible. Have had mine changed back to the “old sensor”.

Be very careful with your doors. They will not be sensing close by objects - and will hit stuff.....you need the old sensors on your car - pronto

Not sure what you mean. I picked up my new X and it has the newest sensors and .51

 

[NorthofYYZ]

About how long does it take to replace the sensors?

 

[ABC2D]

27 minutes

 

[jflaplante]

I started this thread back in October for that very issue and had my sensors replaced as well:

Multiple Failed firmware update

 

[AdamHLG]

I have a one month old 100X. I took delivery just before Thanksgiving (mid November build). Presumably I had the new sensors for my build. My first ownership update to 48 installed OK but 50 failed, however, that fail was widely reported and 50.1 was released 24 hours later. I have not received 50.1 yet; however, I have no issues with 50 even though it failed. Just throwing this on here as another data point.

 

[NorthofYYZ]

FWIW - the SC manager advised me “3-5 hours” to do the work, depending on how quickly the firmware update goes.