Gen 3 Phantom Overheating

[Wattsisname]

After six months of excellent service, my Gen 3 Wall Point stops charging after 5 minutes and puts out an error message that charging stopped due to over heating.
The car charges as normal with Granny and at SUC.

It is not possible to sort it over the phone with Tesla. If it happens to you, time can be saved by emailing the following information to [email protected]

After a four day wait I received:

In order to further investigate the charging issue, we kindly ask you to provide us with the following data:·

• TPN and TSN (Tesla Wall Connector Serial and Part Number) from the label on the left side of the Wall Connector
• Can the vehicle charge at other locations other than supercharger (for instance Universal Mobile Connector with home socket adapter or type 2 cable at a public AC charging station) ? Y/N
• Charge port color during the fault?
• Are there any lights on the Tesla Wall Connector during the fault? Y/N
• Color and the number of flashes?
• Time stamp of the unsuccessful charging attempt (date and time) Accurate time stamp after receiving this email
• VIN (Vehicle Identification Number)
• Location of the Wall Connector: indoor/outdoor
• photo of the handle of the Tesla Wall Connector
• invoice
• installation date
• issue started when

I hope you will not need do this.

 

[Sophias_dad]

I'd wager that one of the connections in the HPWC baseplate has worked itself loose. You could turn off the breaker and have a look...

 

[Wattsisname]

After six months of excellent service, my Gen 3 Wall Point stops charging after 5 minutes and puts out an error message that charging stopped due to over heating.
The car charges as normal with Granny and at SUC.

It is not possible to sort it over the phone with Tesla. If it happens to you, time can be saved by emailing the following information to [email protected]

After a four day wait I received:

In order to further investigate the charging issue, we kindly ask you to provide us with the following data:·

• TPN and TSN (Tesla Wall Connector Serial and Part Number) from the label on the left side of the Wall Connector
• Can the vehicle charge at other locations other than supercharger (for instance Universal Mobile Connector with home socket adapter or type 2 cable at a public AC charging station) ? Y/N
• Charge port color during the fault?
• Are there any lights on the Tesla Wall Connector during the fault? Y/N
• Color and the number of flashes?
• Time stamp of the unsuccessful charging attempt (date and time) Accurate time stamp after receiving this email
• VIN (Vehicle Identification Number)
• Location of the Wall Connector: indoor/outdoor
• photo of the handle of the Tesla Wall Connector
• invoice
• installation date
• issue started when

I hope you will not need do this.

To follow up: The installing electrician needed to discuss with a Tesla specialist
his observations of the Wall Point's interior which lead Tesla to supply a new Wall Point under warranty.

 

[Wattsisname]

I'd wager that one of the connections in the HPWC baseplate has worked itself loose. You could turn off the breaker and have a look...

Probably right. However, I left it to the installer and Tesla after responding to the questionnaire. The process was handled quite well by Tesla who arranged collection of the damaged unit after supplying the replacement.

 

[Mrbrock]

After six months of excellent service, my Gen 3 Wall Point stops charging after 5 minutes and puts out an error message that charging stopped due to over heating.
The car charges as normal with Granny and at SUC.

It is not possible to sort it over the phone with Tesla. If it happens to you, time can be saved by emailing the following information to [email protected]

After a four day wait I received:

In order to further investigate the charging issue, we kindly ask you to provide us with the following data:·

• TPN and TSN (Tesla Wall Connector Serial and Part Number) from the label on the left side of the Wall Connector
• Can the vehicle charge at other locations other than supercharger (for instance Universal Mobile Connector with home socket adapter or type 2 cable at a public AC charging station) ? Y/N
• Charge port color during the fault?
• Are there any lights on the Tesla Wall Connector during the fault? Y/N
• Color and the number of flashes?
• Time stamp of the unsuccessful charging attempt (date and time) Accurate time stamp after receiving this email
• VIN (Vehicle Identification Number)
• Location of the Wall Connector: indoor/outdoor
• photo of the handle of the Tesla Wall Connector
• invoice
• installation date
• issue started when

I hope you will not need do this.

Since you are in Europe, that email is likely only good there. The emea after chargingsupport is probably a location designation. The fact that they specifically mention the type 2 cable supports this. Appreciate the info but just want to alert US users to nt expect help from this specific email.