neroden
Model S Owner and Frustrated Tesla Fan
Perhaps they went with decentralized authority, so that service center managers can get things done directly (within some corporate guidance)?
Likely oversimplified view:
What benefit does Fremont based management of SvC provide? They don't work on the cars. Number and, location of centers needs to be handled, but that in infrastructure. Jon was a great POC for problems, but that was jumping to the VP because the people on the ground were not getting it done (for whatever reason).
I like your analysis, but I think the guy on the top of service has to handle the following things:
(1) Making sure that service centers get what they need from Fremont. I've had complaints about inability to get parts, or even inability to get labor...
(2). .. and *especially* inability to get the attention of the software team, who seems to pay no attention whatsoever to customer complaints.
(3) Figuring out where to build out service centers, as you say. They're doing a mediocre-to-poor job of this in my opinion. They've needed a center in Syracuse, NY since day one, but apparently there's nobody in charge who can read a freaking map of cities and Interstates and figure out the correct location to serve upstate NY from.
None of the existing service execs were handling any of this competently, so I gues they're no loss, but someone ought to be handling it.