New seat is great, scratches on the plastic are not, but I’m afraid if I have this fixed, they’ll do something again, I already asked if there’s anything that can be done, I was told to make an appointment in the app and they said “we’ll make right on this” and they apologized… what do you all think I should do? (This car is super important to me since I can barely afford it in the first place, I try to treat it like it was 3 million dollars)
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Got my seat replaced, came back to this…
- Thread starter J. Tes
- Start date
Here's what I would do.
Try some scratch remove compound or
move on and forget about it in about a week since this is only visible to you when you TRY to look at it. This is the spot where you don't usually look at it at all.
IF, that's a big if, you can prove that Tesla did this, they will replace the trim, but it might come back with more issues like rattle or damage to other areas.
Try some scratch remove compound or
move on and forget about it in about a week since this is only visible to you when you TRY to look at it. This is the spot where you don't usually look at it at all.
IF, that's a big if, you can prove that Tesla did this, they will replace the trim, but it might come back with more issues like rattle or damage to other areas.
fiehlsport
Tire Guy
It's a cheap piece of plastic in an American car - think of it that way. This isn't an Alcantara or leather A-pillar out of a Mercedes or Porsche.
I think they should still fix it, and it sounds like they will (it costs them nearly nothing) but make sure your expectations of this car are reasonable.
I think they should still fix it, and it sounds like they will (it costs them nearly nothing) but make sure your expectations of this car are reasonable.
For $70,000 I personally believe my expectations are pretty reasonable, and that’s with knowing it’s Tesla, I love them so much been investing in them for years, have merch, got a water bottle, I’m a full blown fan, but I just can’t have that… I make everyone wash their damn hands before they get in! (Slight exaggeration but not by much, just ask my gf lol) So this hurtIt's a cheap piece of plastic in an American car - think of it that way. This isn't an Alcantara or leather A-pillar out of a Mercedes or Porsche.
I think they should still fix it, and it sounds like they will (it costs them nearly nothing) but make sure your expectations of this car are reasonable.
Brian-MS90D
Member
$70k is not a lot of money (for a car). The average price of a new car today is $49,500.
I'm not implying anything else about your experience, opinions, scratch, etc. Only noting that this is a pretty average car.
(I do not mean this as an insult; I have one too).
Agreed, they should fix it as they said. I would not be OK with it, and it sounds like they will take care of it. Problem solved.
If the average is $49,500 then $20K more is, well, more, make it $80K after everything is paid ofc, but that’s just my opinion, 80K is another mere 20K away from double the average price, so now THAT must be a lot
I wish it was that simple, it’s far from it, the seat makes worse sounds now, so I’ll give up and leave it as is, accept my defeat, and now they did this, so yes they’ll fix it, but then I’ll have to take it back again so they can fix what they did that time, then fix it, then fix it, then fix it, and that’s where the problem is, sure it’ll be solved, just a new problem will emerge, so sure, no problem, till the next one of course
Have you ever had a service visit? Genuine question, if I take it back to have them fix it, I’ll have to take it back to have them fix it, then I’ll have to take them back to have them fix it, it’s an endless cycle, I had my seat replaced cause the sounds it was making, and now it sounds worse, I can’t keep wasting so many hours of my life, miles on the car, money not being made from my job, just cause the Tesla service center really… really… sucks.
How did you get your seat replaced? What was the issue with it? Reason I ask is mine is a bit wobbly and shifts around turns. They said all bolts are tight.
If you can barely afford it, that’s on you to understand the expectations of quality from a mass produced, entry level cross-over SUV. Just because you value it higher since you can barely afford it, doesn’t mean you’ll get treated like you bought a Ferrari. It’s not a luxury vehicle where you can expect a high level of quality and service.
I’m not sure if you bought a Performance, but if you paid $70k for a Long Range Y, you overpaid. It’s similar to those who paid $65k or more for a Civic Type R. The price you paid doesn’t equate to the quality of the vehicle.
If you’re such a big fan you should have known going in that quality, service and customer service are Tesla’s known issues.
Brian-MS90D
Member
If you paid $80k then you did something really, really wrong
You seem pretty confident in your positions. Not even sure why you're asking for feedback here.
Yeah, I did, I bought the car 7 months ago and not nowIf you paid $80k then you did something really, really wrong
You seem pretty confident in your positions. Not even sure why you're asking for feedback here.
you know, now that it’s $13,000 cheaper 
and after 6 years of 4.5% interest, yes that’s $80K
Brian-MS90D
Member
I don't know what you're point is here in this thread. Now you're attributing your individual financing to the sale price of the vehicle? I think you have perspectives that are far outside the normal consumer expectations.Yeah, I did, I bought the car 7 months ago and not now
I wish you the best.
