Got the name of my Delivery Specialist today, even with delivery months away

[artsci]

I called Tesla today about getting a purchase order for PenFed. As all I'm seeking at this stage is loan approval for 90 days, my pre-delivery MVPA will do. But in the process of asking the question I learned the name and contact info for my delivery specialist, even though my multi-coat red my delivery window is April/May Now I have a contact to work with. Couldn't be happier.

 

[eelton]

The variability is puzzling. My delivery window started a week ago, and I don't have a DS! (I e-mailed [email protected] today to ask the status, but haven't received a reply.)

 

[artsci]

The variability is puzzling. My delivery window started a week ago, and I don't have a DS! (I e-mailed [email protected] today to ask the status, but haven't received a reply.)

Have you tried calling? When I called with my questions I was directed to the person who had managed deliveries in Maryland. As she had been recently given a new territory, it was she who gave me my DS's name and contact information.

 

[eelton]

I did call to ask my VIN, which I was given. I then asked when the car would be coming, and the person who answered the phone said she wasn't sure. She didn't give me her name, or any other name.

Have you tried calling? When I called with my questions I was directed to the person who had managed deliveries in Maryland. As she had been recently given a new territory, it was she who gave me my DS's name and contact information.

 

[swegman]

I just called Tesla. Delivery is expected early to mid-March. But no VIN yet and no DS assigned to me.They told me I would get an email in a few weeks with this info. Makes it sound like I will not get this info until just before I get the car. Was hoping to get the VIN soon to shop for insurance. My insurance company still does not have the car in their system, and are thus quoting a rediculous premium.

 

[artsci]

I just called Tesla. Delivery is expected early to mid-March. But no VIN yet and no DS assigned to me.They told me I would get an email in a few weeks with this info. Makes it sound like I will not get this info until just before I get the car. Was hoping to get the VIN soon to shop for insurance. My insurance company still does not have the car in their system, and are thus quoting a rediculous premium.

Maybe there are many fewer cars being delivered in Maryland so it's less complicated. Or maybe it depends on the person you reach. That's not good -- Tesla should ensure consistent quality and reliability of information across all delivery staff such that it shouldn't matter who takes your call.

 

[kendallpb]

I expect my car later this week, hopefully, but have not been told I have a DS. I figured when the car hits Rockville, he or she will contact me to arrange delivery. But then I read about people knowing/finding out who their DS is, and I wonder...yet it does me no good to know now, methinks.

 

[swegman]

Artsci, I am in MD, Potomac to be exact.

 

[artsci]

@swegman -- I'll PM now the name and contact info for my DS. Based on what I understand he's handling Maryland deliveries. I haven't contacted him yet but I'm assuming he'd be yours as well.

 

[kcveins]

I am taking delivery on Thursday; was called by my DS (first introduction) 4 days ago and was told that he may (or may not) come out for my delivery and that someone else may drop off the car and go thru the details. I am presuming that the Chicago center is large and thus your DS will vary depending on when (and where) you get your car. I received a PS (inside product specialist) when I emailed 3 weeks ago looking for a VIN.

 

[kendallpb]

I got a call this morning from Jamee in Rockville, arranging me to pick up my car in Rockville this Saturday, Feb. 9th, at 4 PM! She e-mailed a confirmation, copying my "Personal Delivery Experience Specialist," Jacob. So yes, I have a DS (DES?), complete with name and e-mail. Party: ON!