Just a little "counter" to the many posts on all Tesla forum channels about dreadful customer service:
I'm some 230Km North of Sydney so when the passenger seat failed in the fully "back" position last week I was pleased that at least I was staying with relatives in Manly for a few days. After shopping we popped into the Chatswood SC and explained the position to Scott who offered us a look at the car about 2pm same day! Since we were going out later we said thanks but no thanks, Scott booked the car in the following day at 0815, the day we were going North again.
We arrived at 0815, car checked in and no sooner had we sat down in the lounge the car was fixed: outa there by 0820.
OK, simple fix (apparently), and the fact that no deliveries are happening made it easier - though there was a queue of cars awaiting service - but excellent service.
I'm some 230Km North of Sydney so when the passenger seat failed in the fully "back" position last week I was pleased that at least I was staying with relatives in Manly for a few days. After shopping we popped into the Chatswood SC and explained the position to Scott who offered us a look at the car about 2pm same day! Since we were going out later we said thanks but no thanks, Scott booked the car in the following day at 0815, the day we were going North again.
We arrived at 0815, car checked in and no sooner had we sat down in the lounge the car was fixed: outa there by 0820.
OK, simple fix (apparently), and the fact that no deliveries are happening made it easier - though there was a queue of cars awaiting service - but excellent service.