To all,
I reserved my X in summer 2015 and ordered in February 2016. At time of the order, I picked Dark Ash Wood Décor as a $750 option. On April 1, 2016, Dark Ash Wood officially become a standard feature, which means, people who ordered and picked Dark Ash Wood do not have to pay for extra. I have call-in HQ, DS, Owner's Adviser and plead my case and asked to wave the $750 charge. I believe it is unfair. The car is not even in production, and by the time of the delivery, my car already have devalued $750. For me, this is unfair and unacceptable. It is a punishment. HQ never replied me. I also had to reach out to DS and Owner's Adviser again and again to follow up and continue to "fight" for my right. No one contacted me, not even once.
At the end, here is what I had to do:
1. Pay $500 to change option
2. Change option from Dark Ash Wood Décor to Dark Ask Wood Décor
3. So, I saved $250 for the overall cost of the car.
I was heart broken and still am. What a punishment for early order. If I waited, none of the waiting game or quality or build issues would be my concerned.
I waited on Tesla, stood along side with it, ordered it early. None of those really matters.
What a punishment to believe in you!
I don't know if anyone in Tesla will feel my pain.
I reserved my X in summer 2015 and ordered in February 2016. At time of the order, I picked Dark Ash Wood Décor as a $750 option. On April 1, 2016, Dark Ash Wood officially become a standard feature, which means, people who ordered and picked Dark Ash Wood do not have to pay for extra. I have call-in HQ, DS, Owner's Adviser and plead my case and asked to wave the $750 charge. I believe it is unfair. The car is not even in production, and by the time of the delivery, my car already have devalued $750. For me, this is unfair and unacceptable. It is a punishment. HQ never replied me. I also had to reach out to DS and Owner's Adviser again and again to follow up and continue to "fight" for my right. No one contacted me, not even once.
At the end, here is what I had to do:
1. Pay $500 to change option
2. Change option from Dark Ash Wood Décor to Dark Ask Wood Décor
3. So, I saved $250 for the overall cost of the car.
I was heart broken and still am. What a punishment for early order. If I waited, none of the waiting game or quality or build issues would be my concerned.
I waited on Tesla, stood along side with it, ordered it early. None of those really matters.
What a punishment to believe in you!
I don't know if anyone in Tesla will feel my pain.