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Hawaii Tesla Owners
- Thread starter Dublin
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- Hawaii p5002 pearl white USA
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Interesting. No delivery specialist. Hmmm...sounds like Tesla is trying to get in as many deliveries as possible before the end of the year. Does that mean you have to pick it up from the dock?
Hope everything works out well.
dsmith2189
Active Member
She said home delivery. but at this point I don't care. I can walk the two miles to pick it up (Ok, 3 if I have to go all the way to sand island road), if I can just get the car.
Anybody familiar with Island Driver TV with Ed Kemper on Oceanic Cable? What are your impressions?
Via a friend of my sister, Ed is trying to meet with me presumably to do a piece on the Model S for his tv show. I am completely ignorant of Island Driver TV. Trying to decide if this is a worthwhile venture.
Any comments appreciated.
Via a friend of my sister, Ed is trying to meet with me presumably to do a piece on the Model S for his tv show. I am completely ignorant of Island Driver TV. Trying to decide if this is a worthwhile venture.
Any comments appreciated.
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Ok I bumped into the owner of the black Model S. We were in the same parking lot together. The black car inadvertently got sent to the Big Island instead of here. So they had to ship it back. As I know it now, there are six on Oahu and none on the Big Island.
Well the first six cars here are Signatures, so brown, green and blue were not options. If blue were an option for a Sig, that would have been my choice.
Given its size I don't think Hawaii will ever be the #1 state in sales of Model S, but on a per capita basis I bet Hawaii ranks up there - probably top 5.
The show is on OC16. I've seen it a few times and I liked it. The show's been around for long time and he profiles a lot of new cars. I'd say go for it
. If you want more info, I can put you in touch with my husband who works at Oceanic/OC16.FYI
I learned the hard way about something called "vampire loads". I left the car in my garage for 4 days, unplugged, with 50 miles of charge on it.
I returned home to an unresponsive car.
I called the service center. They had no ideas. I e-mailed my specialist and did not get a reply. I called the Tesla # and left several messages. I finally got a call back and was told to remove the grill panel on the front and jump the car. When I asked how, I was told to use the grill removal tool. Apparently, $100,000 does not buy us a grill removal tool. I eventually figured out how to remove the grill (with a little damage unfortunately) and jumped the car. Apparently, I was not told that to jump the car, the car I used to jump from must be turned OFF. So, I appear to have cooked my 12V battery. But, no one believed me when I called on Monday, Tuesday, Wednesday and Thursday to inquire about a terrible acidic smell coming from teh car. I was told it was probably food I had left in the vehicle. I had to move the vehicle outside as the smell was irritating our sinuses. Finally, 5 days after the first event, someone had an idea and logged into my car. They determined that the 12V battery had indeed been cooked. So, they took 3 more days to tell me that the battery had shipped to me. Today, 10 days after my initial call, I am being told they might fix the car (hopefully) next week. I will have 32 days of ownership with more than 14 days spent with the car immobilized in my front yard. I may be the first to exercise the lemon rule! Terribly disappointed! Service is atrocious.
PS If you get the message that your tires are low on pressure, you refill the tires and then learn that there is a tire pressure reset tool that you need or you will continue to get the tire pressure low message. We do not get that reset tool in our $100,000 purchase either! I wonder how many more secret tools have been left off the delivery slip!
I learned the hard way about something called "vampire loads". I left the car in my garage for 4 days, unplugged, with 50 miles of charge on it.
I returned home to an unresponsive car.
I called the service center. They had no ideas. I e-mailed my specialist and did not get a reply. I called the Tesla # and left several messages. I finally got a call back and was told to remove the grill panel on the front and jump the car. When I asked how, I was told to use the grill removal tool. Apparently, $100,000 does not buy us a grill removal tool. I eventually figured out how to remove the grill (with a little damage unfortunately) and jumped the car. Apparently, I was not told that to jump the car, the car I used to jump from must be turned OFF. So, I appear to have cooked my 12V battery. But, no one believed me when I called on Monday, Tuesday, Wednesday and Thursday to inquire about a terrible acidic smell coming from teh car. I was told it was probably food I had left in the vehicle. I had to move the vehicle outside as the smell was irritating our sinuses. Finally, 5 days after the first event, someone had an idea and logged into my car. They determined that the 12V battery had indeed been cooked. So, they took 3 more days to tell me that the battery had shipped to me. Today, 10 days after my initial call, I am being told they might fix the car (hopefully) next week. I will have 32 days of ownership with more than 14 days spent with the car immobilized in my front yard. I may be the first to exercise the lemon rule! Terribly disappointed! Service is atrocious.
PS If you get the message that your tires are low on pressure, you refill the tires and then learn that there is a tire pressure reset tool that you need or you will continue to get the tire pressure low message. We do not get that reset tool in our $100,000 purchase either! I wonder how many more secret tools have been left off the delivery slip!
yikes, sorry to hear. You must have the pre-4.0 firmware installed (4.0 supposedly reduced vampire load considerably). Confused as to how jumping the 12V battery caused it to get cooked (usually when you jump a car, the jumper car should have its engine on). And are you certain that the TPMS does not turn off its alerts once the tires are inflated? That is certainly different behavior than TPMS operation in any other car I've seen. My understanding was that the TPMS tool was only needed on the Model S for tire changes, tire rotations, and for changing the level at which the TPMS alerts at.
Regardless, there is no justification for the lack of response from Tesla when you initially called/emailed. I certainly hope that things improve once the service center here on Oahu gets up and running.
You must have the pre-4.0 firmware installed (4.0 supposedly reduced vampire load considerably). Confused as to how jumping the 12V battery caused it to get cooked (usually when you jump a car, the jumper car should have its engine on). And are you certain that the TPMS does not turn off its alerts once the tires are inflated? That is certainly different behavior than TPMS operation in any other car I've seen. My understanding was that the TPMS tool was only needed on the Model S for tire changes, tire rotations, and for changing the level at which the TPMS alerts at. Regardless, there is no justification for the lack of response from Tesla when you initially called/emailed. I certainly hope that things improve once the service center here on Oahu gets up and running.
Islesowner--I'm so sorry that happened to you! The vampire load was fixed in the latest 4.0 software but not everyone has received it yet as you now know. If Tesla had their service center already established here your situation would have been rectified very quickly by a ranger. The early car recipients in Hawaii are certainly at a disadvantage when there is a service problem that cannot be fixed remotely. I really feel for you. I'm so sorry.
Thanks for the notes. I hope I can adopt a more constructive tone in my criticism/advice to others.
I agree that the explanation on the battery was strange and almost unbelievable. In fact, on my call, I think I said as much.
Since the team may be listening;
1. You have some very strong people who seem to be overworked but are still responsive and polite.
a. Back them
b. Reward them
c. Get MORE of them
d. TRAIN them.
2. You have some very weak individuals on the front line.
a. They were ALL polite and really seemed to wanted to help
b. Train them, FAST. NO ONE likes to take “that call” and have to explain their ignorance. Their ignorance is YOUR DOING, not theirs!
This whole issue could not have been unanticipated! You put the device (it IS more than just a car!!!) in the hands of us neophytes, and what did you expect would happen?
3. HAVE A CALL ESCALATION PLAN IN PLACE!
The service center here will make all the difference. That there is not one today is unconscionable.
The guy they pegged to be the service guy here appears to be a really good choice; although he seems overworked there on the mainland. Since we all live in the most geographically inhabited place on the planet, out of sight out of mind is a painful reality here. It is my sincere hope that very soon I will once again gush over my really cool mode of locomotion, however, I expect I will be more likely to lament my beautiful, $100,000 planter for the next week or two. What really burns me is that my neighborhood is about to be locked down and populated by AP and Reuters… That car will sit in the yard and more people will ask me why it never moves. Maybe I should pay to move it.
I agree that the explanation on the battery was strange and almost unbelievable. In fact, on my call, I think I said as much.
Since the team may be listening;
1. You have some very strong people who seem to be overworked but are still responsive and polite.
a. Back them
b. Reward them
c. Get MORE of them
d. TRAIN them.
2. You have some very weak individuals on the front line.
a. They were ALL polite and really seemed to wanted to help
b. Train them, FAST. NO ONE likes to take “that call” and have to explain their ignorance. Their ignorance is YOUR DOING, not theirs!
This whole issue could not have been unanticipated! You put the device (it IS more than just a car!!!) in the hands of us neophytes, and what did you expect would happen?
3. HAVE A CALL ESCALATION PLAN IN PLACE!
The service center here will make all the difference. That there is not one today is unconscionable.
The guy they pegged to be the service guy here appears to be a really good choice; although he seems overworked there on the mainland. Since we all live in the most geographically inhabited place on the planet, out of sight out of mind is a painful reality here. It is my sincere hope that very soon I will once again gush over my really cool mode of locomotion, however, I expect I will be more likely to lament my beautiful, $100,000 planter for the next week or two. What really burns me is that my neighborhood is about to be locked down and populated by AP and Reuters… That car will sit in the yard and more people will ask me why it never moves. Maybe I should pay to move it.
Wow! That is all I can really say. An example of horrid service. Yes there are difficulties with not having a service center in Hawaii and trying to deal with the problem remotely, but it is no excuse for delays in responding to you. Unfortunately getting responses from Tesla and poor communication appear to be recurring problems with Tesla. The people on the front lines are probably overworked and undertrained. It shouldn't be an excuse because Tesla should have done a better job preparing.
I hope you get some resolution. I hope they treat you with more priority and urgency. I hope they do something to make up for their lack of response and service.
If it is any consolation, other people will learn from your experience.
I'm really sorry to hear this.
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Ooops, didn't read this before posting my previous post. At least we agree that Tesla needs to get more and better staff.
Maybe when Obama rolls by your house and checks out your car, you can tell him to raise the federal tax credit.
I totally agree - while I'm sure that Tesla is trying its best to train up service staff as fast as possible, there is no reason why your call should not have been escalated when staff did not have answers. This is basic customer service!
Glad to see that you're maintaining a sense of humor about this whole series of events - sometimes that's the only thing that gets us through. Just know that a bunch of us here on TMC are rooting for you and hope it gets fixed soon! Are they flying out a ranger to fix your issues? Also sorry about your upcoming traffic headaches - Kailua always takes it on the nose around Xmas.
NigelM
Recovering Member
I'd advise plugging it in even if the 12v is fried, or did Tesla tell you not to? That'll avoid any damage to the main battery if the SOC gets too low.
Thanks for all the notes. I agree on a sense of humor; enough people are trying to ruin our day, so why contribute, right? And, the folks I have talked to may have been befuddled, or slow to respond, but they have all cared about what they do, to the credit of the company.
I too am worried about the SOC, but I was told NOT to plug in the car... seems logic disappeared down the rabbit hole on this one.
I too am worried about the SOC, but I was told NOT to plug in the car... seems logic disappeared down the rabbit hole on this one.
dsmith2189
Active Member
Just got an email about status of my car. delivery window was 12/19 - 1/2. NOW they say it will leave oakland on 1/3 and arive Honolulu on 1/9. (They are using Matson) based on your "experience" I questioned them about the car sitting so long and the vampire load. They responded that it was fully charged with the latest software and should have plenty of charge when it arrives. When I responded to thank Jeremmy, less than 3 hours after his email, he responded "Don't think this was suppose to go to me." looks like they are all befuddled. mmmm arrives Jan 9th, maybe its an opportunity to take delivery at the Sony Open.
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