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I’ve been asked by a couple of people what the registration is in Hawaii.
Jkam:
A really big and belated mahalo for sharing your experiences with us.
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I’ve been asked by a couple of people what the registration is in Hawaii.
Thanks for the encouragement "debbie downer". Just kidding. My Product Specialist said that UPS has specific procedures for Hawaii so I guess I will have to take my chances. She also said on the phone to me that it would have a Temp CA registration. from posts on other threads, it looks like that is good enough for the IRS, but I would like to get it before Dec 31 just to be sure. I also was told by my Product Specialist that I would have no Delivery Specialist. I will have to call when the car arrives to get the safety brief etc... I hope that what I learned from TMC and from JKam (thanks) is enough.
I also confirmed that autonation.com does not do trade-ins in HI.
and I'm keeping the dual delivery date coundown. Just in case.
Interesting. No delivery specialist. Hmmm...sounds like Tesla is trying to get in as many deliveries as possible before the end of the year. Does that mean you have to pick it up from the dock?
Hope everything works out well.
Just an update. As far as I know there are one white, two reds, two silvers and now a black spotted in Manoa on Oahu. At least one of unknown color is on the Big Island.
I guess brown, green, and blue are not as popular?
Well the first six cars here are Signatures, so brown, green and blue were not options. If blue were an option for a Sig, that would have been my choice.
Given its size I don't think Hawaii will ever be the #1 state in sales of Model S, but on a per capita basis I bet Hawaii ranks up there - probably top 5.
Anybody familiar with Island Driver TV with Ed Kemper on Oceanic Cable? What are your impressions?
Via a friend of my sister, Ed is trying to meet with me presumably to do a piece on the Model S for his tv show. I am completely ignorant of Island Driver TV. Trying to decide if this is a worthwhile venture.
Any comments appreciated.
FYI
I learned the hard way about something called "vampire loads". I left the car in my garage for 4 days, unplugged, with 50 miles of charge on it.
I returned home to an unresponsive car.
I called the service center. They had no ideas. I e-mailed my specialist and did not get a reply. I called the Tesla # and left several messages. I finally got a call back and was told to remove the grill panel on the front and jump the car. When I asked how, I was told to use the grill removal tool. Apparently, $100,000 does not buy us a grill removal tool. I eventually figured out how to remove the grill (with a little damage unfortunately) and jumped the car. Apparently, I was not told that to jump the car, the car I used to jump from must be turned OFF. So, I appear to have cooked my 12V battery. But, no one believed me when I called on Monday, Tuesday, Wednesday and Thursday to inquire about a terrible acidic smell coming from teh car. I was told it was probably food I had left in the vehicle. I had to move the vehicle outside as the smell was irritating our sinuses. Finally, 5 days after the first event, someone had an idea and logged into my car. They determined that the 12V battery had indeed been cooked. So, they took 3 more days to tell me that the battery had shipped to me. Today, 10 days after my initial call, I am being told they might fix the car (hopefully) next week. I will have 32 days of ownership with more than 14 days spent with the car immobilized in my front yard. I may be the first to exercise the lemon rule! Terribly disappointed! Service is atrocious.
PS If you get the message that your tires are low on pressure, you refill the tires and then learn that there is a tire pressure reset tool that you need or you will continue to get the tire pressure low message. We do not get that reset tool in our $100,000 purchase either! I wonder how many more secret tools have been left off the delivery slip!
Thanks for the notes. I hope I can adopt a more constructive tone in my criticism/advice to others.
I agree that the explanation on the battery was strange and almost unbelievable. In fact, on my call, I think I said as much.
Since the team may be listening;
1. You have some very strong people who seem to be overworked but are still responsive and polite.
a. Back them
b. Reward them
c. Get MORE of them
d. TRAIN them.
2. You have some very weak individuals on the front line.
a. They were ALL polite and really seemed to wanted to help
b. Train them, FAST. NO ONE likes to take “that call” and have to explain their ignorance. Their ignorance is YOUR DOING, not theirs!
This whole issue could not have been unanticipated! You put the device (it IS more than just a car!!!) in the hands of us neophytes, and what did you expect would happen?
3. HAVE A CALL ESCALATION PLAN IN PLACE!
The service center here will make all the difference. That there is not one today is unconscionable.
The guy they pegged to be the service guy here appears to be a really good choice; although he seems overworked there on the mainland. Since we all live in the most geographically inhabited place on the planet, out of sight out of mind is a painful reality here. It is my sincere hope that very soon I will once again gush over my really cool mode of locomotion, however, I expect I will be more likely to lament my beautiful, $100,000 planter for the next week or two. What really burns me is that my neighborhood is about to be locked down and populated by AP and Reuters… That car will sit in the yard and more people will ask me why it never moves. Maybe I should pay to move it.
HAVE A CALL ESCALATION PLAN IN PLACE!
It is my sincere hope that very soon I will once again gush over my really cool mode of locomotion, however, I expect I will be more likely to lament my beautiful, $100,000 planter for the next week or two. What really burns me is that my neighborhood is about to be locked down and populated by AP and Reuters… That car will sit in the yard and more people will ask me why it never moves. Maybe I should pay to move it.
That car will sit in the yard and more people will ask me why it never moves. Maybe I should pay to move it.
Thanks for all the notes. I agree on a sense of humor; enough people are trying to ruin our day, so why contribute, right? And, the folks I have talked to may have been befuddled, or slow to respond, but they have all cared about what they do, to the credit of the company.
I too am worried about the SOC, but I was told NOT to plug in the car... seems logic disappeared down the rabbit hole on this one.
Just got an email about status of my car. delivery window was 12/19 - 1/2. NOW they say it will leave oakland on 1/3 and arive Honolulu on 1/9. (They are using Matson) based on your "experience" I questioned them about the car sitting so long and the vampire load. They responded that it was fully charged with the latest software and should have plenty of charge when it arrives. When I responded to thank Jeremmy, less than 3 hours after his email, he responded "Don't think this was suppose to go to me." looks like they are all befuddled. mmmm arrives Jan 9th, maybe its an opportunity to take delivery at the Sony Open.