Hawaii Tesla Owners

[gmtom1]

Just took my first test drive in a MS while I was in the bay area for work. Visited both the Santana Row & Menlo Park locations. I'm sold - will be putting down my $2,500 deposit next month! Picked up some Tesla gear too while I was there.

 

[spleen]

Just took my first test drive in a MS while I was in the bay area for work. Visited both the Santana Row & Menlo Park locations. I'm sold - will be putting down my $2,500 deposit next month! Picked up some Tesla gear too while I was there.

Welcome to the club!

 

[Akikiki]

@gmtom1, Great. Welcome to the owners club. Even if you have to wait a little. Well worth it.

Hmmm, makes me wonder. Does gm in gmtom1 stand for General Motors? And xxtom1 is now converted. Will xxtom1 be renaming his forum handle to mstom1 soon? (Sorry, just having a little fun. No offense intended.)

 

[ddruz]

Just took my first test drive in a MS while I was in the bay area for work. Visited both the Santana Row & Menlo Park locations. I'm sold - will be putting down my $2,500 deposit next month! Picked up some Tesla gear too while I was there.

Congrats gmtom1! You will love driving this car.

 

[diamond225th]

Took my car in last week and got all the issues fixed! Love this car so much!!!

Job Number Description Of Work Amount
1
Customer Concern: Vehicle was missing a carbon fiber spoiler on delivery.
Pay Type: Rectification
Cause: Installed missing CF spoiler on vehicle.
Correction: Spoiler–Rear–Install
Vehicle was missing a carbon fiber spoiler on delivery.
Part Qty
ASY-SPOILER LIFTGATE CARBON FIBER 1.00
Rectification
2
Customer Concern: Client states panoramic roof creaks. Check and advise.
Pay Type: Warranty
Cause: Body flex when driving was causing a creaking noise coming from the sunroof.
Installed shims in the cross member and sunshade tracks. Road test verified noise is gone.
Correction: Panoramic Roof General Diagnosis
Client states panoramic roof creaks. Check and advise.
Correction: Install 4 Shims Between B-Pillar Crossmember and Sunshade Tracks
Installed shims on cross member and sunshade tracks. Verified creak went away on road
test after shim installation.
Warranty


3
Customer Concern: check and adjust tire pressures.
Pay Type: Goodwill
Cause: check and adjust tire pressures.
Correction: CHECK AND ADJUST TIRE PRESSURE - CA MANDATE
check and adjust tire pressures.
Goodwill
4
Customer Concern: Client states headlights are aimed to high. Check and advise.
Pay Type: Warranty
Cause: Headlights were aimed slightly high, technician adjusted level down.
Correction: Headlight - Adjust
After checking the level of the headlights, service manager determined the headlights
were aimed a little high. Adjusted both beams down.
Warranty
5
Customer Concern: Client requests loaner car.
Pay Type: Goodwill
Cause: Loaner car provided to customer due to prolonged time in service.
Correction: RENTAL CAR
Provide customer with loaner Model S. Short VIN S00381, mileage at departure 789.
Client requests valet service with his car to residence to pick-up signature car. Vehicle
returned with 837 miles. Goodwill
05/15/2013 16:41:01
RONC9679000076 2 of 4
6
Customer Concern: Client states arm rest slides back and forth too easily. Check and
advise.
Pay Type: Warranty
Cause: After testing sliding motion with clients car, and 2 other control cars, it was
determined that the arm rest handles were operating as designed.
Correction: Center Console General Diagnosis
After testing sliding motion with clients car, and 2 other control cars, it was determined that
the arm rest handles were operating as designed. Will advise customer to keep the handle
in the "closed" or "open" position to ensure they will not slide freely. Warranty
7
Customer Concern: Client states left side rear seat belt does not retract properly.
Check/advise.
Pay Type: Warranty
Cause: Verified left side rear seat belt gets caught between trim pieces when pulling out,
causing seat belt to not be able to retract. Inspection shows shoulder guide not installed on
left side only. Applicable
SB 12-13-002
Correction: Seat Belts General Diagnosis
Parts not in stock. To order parts and reschedule for install.
Part Qty
SEATBELT BRACKET, 2ND ROW LH 1.00
Warranty
8
Customer Concern: Client requests second row floor mat.
Pay Type: Goodwill
Cause: Second row floor mat not provided with this VIN
Correction: Carpeting & Mats General Diagnosis
Provided rear floor mat as goodwill gesture. Checks ok at this time.
Part Qty
FLOOR MAT SECOND ROW 1.00
Goodwill
05/15/2013 16:41:01
RONC9679000076 3 of 4
9
Customer Concern: Client states washer jets spray too low. Check/advise.
Pay Type: Goodwill
Cause: Verified misaligned windshield washer jets.
Correction: Nozzle Aim - Windshield Washer Jets
Realigned washer jets as needed.
Checks ok at this time.
Goodwill
10
Customer Concern: Client states frunk latch makes grinding sounds. Check/advise.
Pay Type: Goodwill
Cause: Verified. Visual inspection shows slag on latch grinding against striker.
Correction: Latch - Hood
Lubed striker/latch. Rechecked operation. Noise eliminated at this time. Checks ok at this
time.
Goodwill
You agree that: Tesla is not responsible for any personal items left in your vehicle; Tesla and its employees may access
and operate your vehicle for the sole purpose of testing and/or inspection of repairs; Tesla and its employees may
access, download and use the information stored on your vehicle’s data recorder to service and diagnose issues with
your vehicle, and Tesla may store and aggregate such data for its own purposes; an express mechanic’s lien is hereby
acknowledged on your vehicle to secure the amount of repairs and storage; the owner’s insurance provides exclusive
coverage for the vehicle while it is in Tesla’s possession; and you may be charged storage fees from the fourth working
day after you are notified that repairs on your vehicle are complete.
You may request to receive replaced parts for which you were charged, but you may only inspect such parts if they are
subject to a warranty arrangement.
The warranty for any service or repair work performed by Tesla on your vehicle, if any, is set forth in your Tesla-issued
New Vehicle Limited Warranty or other extended service agreement. Tesla disclaims all other express or implied
warranties with respect to any repairs or products used in repairs. Tesla is not responsible for repairs not performed by,
or components not installed by, Tesla.
I authorize the repair work, including parts, materials and labor, on my vehicle to be done as set forth in this service
agreement document, including the use of any specifically noted aftermarket parts or components.
X
Sub total:
Tax:
Shipping:
$0.00
$0.00
$0.00
Total Customer Pay: $0.00
Total Paid: $0.00
05/15/2013 16:41:01
RONC9679000076 4 of 4

- - - Updated - - -

Signature Model S loaner car

 

[Papafox]

Diamond225th- That's quite a loaner car to receive. Someone's prediction came true! Glad to see Barry and co treating you well.

Akikiki- I just ordered my Show n Go license frame from Amazon. I'm sold.

All- I talked with my DS Mac today and he asked his superiors about leaving the remote access on during shipment to Hawaii. Mac received a "no" answer to the question because of concerns about battery depletion during the long journey. Anyway, we have our answer.

 

[Akikiki]

Diamond225th, That great service and such a long list. Those guys are great. We are so fortunate. How did you like the performance of the P85?

Papafox, Kool. I think you will be satisfied. Try to get a plate holder while you are aligning it. I need to tweak mine a little now that I look at it. It will be easy now that the back bolt/nut is already there. If you have a high curb or driveway, take it easy driving over it. This reduces the distance between car and road by about an inch, making this about the lowest point under your car.

When I am the first one to the office parking lot, I fold it down. Its funny how many people walking by and can see it, notice "that car has no front plate ! "
Fun to watch them. One or two figure it out.

 

[brianman]

Signature Model S loaner car

@surprised. Nice roll.

 

[nanimac]

Diamond225th, That great service and such a long list. Those guys are great. We are so fortunate. How did you like the performance of the P85?

Papafox, Kool. I think you will be satisfied. Try to get a plate holder while you are aligning it. I need to tweak mine a little now that I look at it. It will be easy now that the back bolt/nut is already there. If you have a high curb or driveway, take it easy driving over it. This reduces the distance between car and road by about an inch, making this about the lowest point under your car.

When I am the first one to the office parking lot, I fold it down. Its funny how many people walking by and can see it, notice "that car has no front plate ! "
Fun to watch them. One or two figure it out.

notice no front plate on the loaner sig

 

[ddruz]

@diamond225th, Thanks for taking the time to post your extraordinarily detailed report. It makes me rest easier knowing what good service you received. Barry and Luke are 5 stars all the way.

 

[Akikiki]

nanimac, Good catch on the no front plate. Wow, doesn't it look slicker-cleaner without a plate than with one?

- - - Updated - - -

@ddruz, Okay you've had your car a couple of weeks now. Time for new owner report, buddy. Can you give us some details or impressions please?

 

[RodF]

Looks like our current DS, Mac, is not as responsive as the DS that DSmith had. Either that or he has less access to information. The only information he can provide is that the car will be shipped as soon as possible, and transit will take about 3 weeks from when the car is complete, and that the next contact we will have is when the car is at the SC. He does not have info as to what ship it would be on or even whether or not it was actually shipped.

 

[nanimac]

Looks like our current DS, Mac, is not as responsive as the DS that DSmith had. Either that or he has less access to information. The only information he can provide is that the car will be shipped as soon as possible, and transit will take about 3 weeks from when the car is complete, and that the next contact we will have is when the car is at the SC. He does not have info as to what ship it would be on or even whether or not it was actually shipped.

I was about to call Mac to see if my loan check and down payment was processed (arrived at Tesla Monday) when my husband told me that my registration and title docs came in via FedEx. Yay! Am supposed to sign and return the Statement of Delivery Outside California..am going to send back tomorrow but curious if anyone knows if they need this doc back before they can ship the car?

 

[spleen]

I was about to call Mac to see if my loan check and down payment was processed (arrived at Tesla Monday) when my husband told me that my registration and title docs came in via FedEx. Yay! Am supposed to sign and return the Statement of Delivery Outside California..am going to send back tomorrow but curious if anyone knows if they need this doc back before they can ship the car?

Not sure - can't quite remember the sequence of events. I *think* that they had already shipped before we got the title docs but don't hold me to that, lol

 

[RodF]

I don't know for sure but I suspect that payment must be made and paperwork done before they ship. Didn't take any chances and Fed Ex'd it out the next day. After that was received, Mac said that my car was "marked for transit".

I was about to call Mac to see if my loan check and down payment was processed (arrived at Tesla Monday) when my husband told me that my registration and title docs came in via FedEx. Yay! Am supposed to sign and return the Statement of Delivery Outside California..am going to send back tomorrow but curious if anyone knows if they need this doc back before they can ship the car?

 

[nanimac]

I don't know for sure but I suspect that payment must be made and paperwork done before they ship. Didn't take any chances and Fed Ex'd it out the next day. After that was received, Mac said that my car was "marked for transit".

thanks RodF and spleen. Will definitely be sending out signed docs tomorrow.

 

[Papafox]

curious if anyone knows if they need this doc back before they can ship the car?

Nanimac, Mac told me yesterday that with payment received the car was ready to ship. He indicated that no other actions on my part were necessary to get the car heading to the docks in Oakland for shipment. This makes sense since Tesla doesn't know for sure that we'll pay, but they do know that if we pay we will sign the paperwork if it is required before the car can be picked up. My car is set to be finished on Friday of this week and heads to Oakland next week. I have not received my paperwork yet from Tesla.

 

[nanimac]

Nanimac, Mac told me yesterday that with payment received the car was ready to ship. He indicated that no other actions on my part were necessary to get the car heading to the docks in Oakland for shipment. This makes sense since Tesla doesn't know for sure that we'll pay, but they do know that if we pay we will sign the paperwork if it is required before the car can be picked up. My car is set to be finished on Friday of this week and heads to Oakland next week. I have not received my paperwork yet from Tesla.

Thanks papafox! Guess I'll give Mac a call tomorrow to check. Hopefully my car is already at the docks

 

[ddruz]

Am supposed to sign and return the Statement of Delivery Outside California..am going to send back tomorrow but curious if anyone knows if they need this doc back before they can ship the car?

They did not need mine signed and returned before they shipped the car. My car was delivered before I signed and returned mine.

 

[dsmith2189]

Looks like our current DS, Mac, is not as responsive as the DS that DSmith had. Either that or he has less access to information. The only information he can provide is that the car will be shipped as soon as possible, and transit will take about 3 weeks from when the car is complete, and that the next contact we will have is when the car is at the SC. He does not have info as to what ship it would be on or even whether or not it was actually shipped.

I did not have any DS... I had a PS (Product Specialist) and even then I got passed through a few other people that were "Just filling in" when they were overloaded.