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Help Contacting Someone at Tesla

Discussion in 'Roadster' started by roadster348, May 10, 2019.

  1. roadster348

    roadster348 Member

    Joined:
    Mar 22, 2015
    Messages:
    11
    Location:
    Los Angeles, CA
    I am unable to sell my Roadster because the VIN information is incorrect in the NHTSA. The incorrect year is shown. My car is a 2008 and it is showing as a 2011 in their database.
    I have been on the phone for hours trying to contact an actual person who can help me, as only someone at Tesla can correct this. It takes a while to reach an actual person and no one has been able to even point me in the right direction - I simply get transferred back into their circular phone messaging system which is exasperating.
    Is there anyone on this forum who can message me the number of an actual person at Tesla who can assist me with this issue? My car is currently sitting on a car lot an hour away from my house waiting for this to be resolved.
     
  2. da2ny

    da2ny 2010 Roadster Sport Twilight Blue #913

    Joined:
    Jul 14, 2018
    Messages:
    35
    Location:
    Beverly Hills, CA
  3. roadster348

    roadster348 Member

    Joined:
    Mar 22, 2015
    Messages:
    11
    Location:
    Los Angeles, CA
    @da2ny You may be on to something...the check character is incorrect. Thanks for the insight.
    I will let whoever I am able to get a hold of to correct this for me know.
     

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  4. gregd

    gregd Active Member

    Joined:
    Dec 31, 2014
    Messages:
    2,038
    Location:
    CM98
    Getting in touch with Tesla is nearly impossible these days. Best bet I've found is the "Chat" system (bottom of the page at tesla.com/support), though even there it's a struggle. I was only able to make it work in the Chrome browser. Firefox didn't work.
     
  5. roadster348

    roadster348 Member

    Joined:
    Mar 22, 2015
    Messages:
    11
    Location:
    Los Angeles, CA
    @gregd Yes, impossible to get a hold of someone..chat was no help. They told me to send an email to customer service.
    I rechecked the VIN on another website and calculated the check sum manually and it is fine.
    I am being told the VIN on the car is not scanning.
     
  6. rudholm

    rudholm Member

    Joined:
    Aug 13, 2017
    Messages:
    104
    Location:
    Los Angeles, CA
    If the car is already titled and registered, why does the VIN need to be qualified for you to sell the car?
     
  7. roadster348

    roadster348 Member

    Joined:
    Mar 22, 2015
    Messages:
    11
    Location:
    Los Angeles, CA
    It was part of their protocol. Car was sold.
     
  8. DeedWest

    DeedWest 2010 Roadster 2.0 - VIN 523

    Joined:
    Feb 5, 2014
    Messages:
    544
    Location:
    North Dallas, TX
    5YJRE11B481000348 should be your correct VIN. Is this what they’re showing as a 2011?
     

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