My buddy is really trying to buy a Model 3

[AnthonyLR]

My friend went to the Tesla Westfield shop in London yesterday. Test drove the Model 3, loved it, ordered it, went home.

He then tried to complete the order in the app (which is a requirement) and found out, for some bizarre reason, the app thought he was buying as a company and needed the company details and permissions to complete the order in the app.

Really annoying.

But not as annoying as then being unable to find some way to get a response out of Tesla to rectify this. Direct message, phone call, email - no response.

He's actually going to have to drive back to Westfield to talk to the same person who sold him the car. In 2024.

Really poor show by Tesla on an actual sale - not a prospect - an ACTUAL sale. He's lost that warm and fuzzy glow from the sale process. Total own goal by Tesla. How many sales do they lose like this?

 

[Dilly]

Sadly, Probably not as many as they lose by making ‘refinements’

 

[KennethS]

My friend went to the Tesla Westfield shop in London yesterday. Test drove the Model 3, loved it, ordered it, went home.

He then tried to complete the order in the app (which is a requirement) and found out, for some bizarre reason, the app thought he was buying as a company and needed the company details and permissions to complete the order in the app.

Really annoying.

But not as annoying as then being unable to find some way to get a response out of Tesla to rectify this. Direct message, phone call, email - no response.

He's actually going to have to drive back to Westfield to talk to the same person who sold him the car. In 2024.

Really poor show by Tesla on an actual sale - not a prospect - an ACTUAL sale. He's lost that warm and fuzzy glow from the sale process. Total own goal by Tesla. How many sales do they lose like this?

Sounds very disappointing and I can understand why your friend is put off. It seems he logged into the Tesla app so he had or created a Tesla account? Was there ever a Tesla vehicle in that account before? Could it have anything to do with the email address he used when ordering the car or the info given when the Tesla account was created? Only asking because I have never heard of this before and it may be that something triggered this in the system.

 

[Js1977]

complete the order in the app (which is a requirement)

is this a new thing? having bought 3 I never recall having to do this. All done on the computer.

There are two options though, personal/sole trader or business. maybe he ticked the wrong one to start with

 

[Jonnnoy]

Same thing happened on my order, I just replied to the SMS confirmation for the order and they changed it over, maybe had to wait a day or so for them to reply and sort it.

 

[AnthonyLR]

He’s sorted it now by driving over there to the showroom. They think he pressed a wrong button.

 

[Oxid8ter]

They think he pressed a wrong button.

Its easily done to be fair. Glad to hear he is sorted now though.

 

[AnthonyLR]

Its easily done to be fair. Glad to hear he is sorted now though.

He's back to being really excited. He ordered it yesterday, delivery is March 8th - it must be already on a ship from China.

 

[piffmunday]

He selected the wrong option when ordering. Its very early in the process I believe. I hope he enjoys his new car though and welcome him to the club

 

[spdpsba]

ts easily done to be fair. Glad to hear he is sorted now though.

May be bit overwhelmed by the whole concept or too excited and pressed a wrong’un. Either way good he has sorted it.

 

[piffmunday]

I love Tesla's ordering format, as someone who hates Salesman 'patter' and pretty much all human contact. Ordering like I am picking an iphone, limited confusing 'options' and then just picking it up with minimum fuss just suits me down to the ground.

 

[Fursty Ferret]

Has anyone ever got through to Tesla using the phone numbers on the Superchargers or via the SOS button in the car?

I think I’ve tried a few times to report a dodgy charger or damaged cable and given up after 30 minutes on hold. I assume the same would happen if you were in an accident and it auto-dialed for help.

 

[Js1977]

Has anyone ever got through to Tesla using the phone numbers on the Superchargers or via the SOS button in the car?

Please tell me you are joking with pressing the SOS button ... but if not, I would put in a service request on the app

 

[MrBadger]

Has anyone ever got through to Tesla using the phone numbers on the Superchargers or via the SOS button in the car?

The SOS button in the car is not for getting through to Tesla. It is for contacting the Emergency Services (and contrary to their slogan, the AA isn’t one of them)