My friend went to the Tesla Westfield shop in London yesterday. Test drove the Model 3, loved it, ordered it, went home.
He then tried to complete the order in the app (which is a requirement) and found out, for some bizarre reason, the app thought he was buying as a company and needed the company details and permissions to complete the order in the app.
Really annoying.
But not as annoying as then being unable to find some way to get a response out of Tesla to rectify this. Direct message, phone call, email - no response.
He's actually going to have to drive back to Westfield to talk to the same person who sold him the car. In 2024.
Really poor show by Tesla on an actual sale - not a prospect - an ACTUAL sale. He's lost that warm and fuzzy glow from the sale process. Total own goal by Tesla. How many sales do they lose like this?
He then tried to complete the order in the app (which is a requirement) and found out, for some bizarre reason, the app thought he was buying as a company and needed the company details and permissions to complete the order in the app.
Really annoying.
But not as annoying as then being unable to find some way to get a response out of Tesla to rectify this. Direct message, phone call, email - no response.
He's actually going to have to drive back to Westfield to talk to the same person who sold him the car. In 2024.
Really poor show by Tesla on an actual sale - not a prospect - an ACTUAL sale. He's lost that warm and fuzzy glow from the sale process. Total own goal by Tesla. How many sales do they lose like this?