Quick backstory here -- I put down a deposit for a model y soon after it was announced, and after I drove a friends' Model 3. I've been incredibly excited, well up until today...
My family is moving to Maine on the 2nd of July. I told our Delivery Support Specialist that fact a couple of times, and they even said that they made a note back on June 6th so that the car would not be delivered before then.
Well, fast-forward to this morning and I get a random call from a guy saying he is outside my future home in Maine. WTF! I haven't received any communication from Tesla about a delivery today. The first time I called Tesla they said there really wasn't anything they could do until our Delivery Support Specialist came in (which was two hours later). Meanwhile, the driver is asking me what I want to do, and just waiting outside the house. the driver eventually called back and said his boss said just to drop it off outside... WTF! we haven't even moved in yet - i said unfortunately it can't be dropped off; plus, i want to check the vehicle out a little bit before accepting delivery.
So anyway, I ended up calling Tesla back, and I asked if someone else could look into this since the driver is just waiting around, and we probably shouldn't wait until our Delivery Support Specialist gets in. They said they'd look into delaying the delivery, or bringing it the 4 hours out of the way to our current residence.
Regardless, this has me a little put off of the whole experience. I was getting excited about "delivery day" and now I just feel nervous about putting my trust into this company and their car. I plan to check out some of the common problems I've heard about, and at this point if there are a lot of issues I might just consider not accepting delivery. Would that be a mistake?
My family is moving to Maine on the 2nd of July. I told our Delivery Support Specialist that fact a couple of times, and they even said that they made a note back on June 6th so that the car would not be delivered before then.
Well, fast-forward to this morning and I get a random call from a guy saying he is outside my future home in Maine. WTF! I haven't received any communication from Tesla about a delivery today. The first time I called Tesla they said there really wasn't anything they could do until our Delivery Support Specialist came in (which was two hours later). Meanwhile, the driver is asking me what I want to do, and just waiting outside the house. the driver eventually called back and said his boss said just to drop it off outside... WTF! we haven't even moved in yet - i said unfortunately it can't be dropped off; plus, i want to check the vehicle out a little bit before accepting delivery.
So anyway, I ended up calling Tesla back, and I asked if someone else could look into this since the driver is just waiting around, and we probably shouldn't wait until our Delivery Support Specialist gets in. They said they'd look into delaying the delivery, or bringing it the 4 hours out of the way to our current residence.
Regardless, this has me a little put off of the whole experience. I was getting excited about "delivery day" and now I just feel nervous about putting my trust into this company and their car. I plan to check out some of the common problems I've heard about, and at this point if there are a lot of issues I might just consider not accepting delivery. Would that be a mistake?