About two months ago, my MCU1 was on the way out so I opened a service request in Reno NV to try and get the MCU1 upgrade. Well, about a month ago the MCU1 basically died and I moved the service request to Santa Clara, CA as they had a faster availability date.
Obviously there's a lag in getting not only appointments, but parts.
Without the MCU, the sunroof won't open and there's no ventilation (AC) in the vehicle, not to mention radio and everything else is simply off line.
Basically, the car isn't comfortable to drive when it's 90-100F going through the Central Valley of CA. So it has been parked for a bit more than a month.
Well I have my next appointment scheduled for next week (I've been advised to just push it off and reschedule) but want to know how to schedule TWO appointments, the first being for a simple warranty replacement of the MCU and the other being the MCU upgrade when the parts are available.
It's not possible with the app, and there's apparently no way to "contact" Tesla service (App, Tesla.com, calling 669-220-3371) to try and get a person to help me get another appointment.
Ideas?
Obviously there's a lag in getting not only appointments, but parts.
Without the MCU, the sunroof won't open and there's no ventilation (AC) in the vehicle, not to mention radio and everything else is simply off line.
Basically, the car isn't comfortable to drive when it's 90-100F going through the Central Valley of CA. So it has been parked for a bit more than a month.
Well I have my next appointment scheduled for next week (I've been advised to just push it off and reschedule) but want to know how to schedule TWO appointments, the first being for a simple warranty replacement of the MCU and the other being the MCU upgrade when the parts are available.
It's not possible with the app, and there's apparently no way to "contact" Tesla service (App, Tesla.com, calling 669-220-3371) to try and get a person to help me get another appointment.
Ideas?