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How to register tesla app for used tesla

Discussion in 'Model S' started by Nototrader, Feb 27, 2016.

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  1. Nototrader

    Nototrader Member

    Joined:
    Nov 30, 2015
    Messages:
    234
    Location:
    Alpine, NJ
    Hi. I have no clue how the app works. I'm getting my car tomorrow. Not from tesla but from a private sale. Can anybody provide any info on how I would go about registering the tesla app to recognize my car? Thx.
     
  2. pdq

    pdq Member

    Joined:
    Jul 1, 2015
    Messages:
    135
    Location:
    Philadelphia
    If it were me, I'd call Tesla Tech Support at 877 798 3752 to do 2 things. First, if not already done, erase any/all info from prior owner. Next, they will be able to walk you through the process of connecting your phone to the car. I had them help me recently when I got a new Samsung android. I first had to delete my old phone, then add the new one. Very quick process.

    Good luck.
     
  3. Nototrader

    Nototrader Member

    Joined:
    Nov 30, 2015
    Messages:
    234
    Location:
    Alpine, NJ
    Great. Thx!
     
  4. gecko

    gecko Member

    Joined:
    Feb 26, 2016
    Messages:
    62
    Location:
    San Antonio, TX
    I just had to do this, and it took WAY longer than I thought it would.... Close to a month for me, but my state apparently had to go out and mine the aluminum for the license plate.

    I had to prove I bought the car, then wait for them to put it on my account. So I had to wait for my registration (took a few weeks). Then I had to send stuff to Tesla (see below). They had said it would take 3-5 business days to get it to my account. So I waited 5 business days, then called, and they had never gotten my proof of ownership. It was in my email with the right address showing, but it did not get to them, somehow. I thought "BS", but when I typed in the address and emailed (vs a "reply"), I got an auto-reply (which I hadn't gotten the first time), so I don't know what happened with that.

    So... don't plan on being able to use the app day one. Call owner care, and they'll send you an email with the docs/info they need (copied below). When you send them the docs/info you need, if you don't get an autoreply, call the next day and see if they got the docs. Fortunately, it only took a couple of days after my call, so I think they expedited it because I sounded so pathetic.... I was anxious to pre-heat my car :D Besides that, I haven't found the magic of the app, but I've only had it a little while.

    Here's the list they sent me a few weeks ago:
    1. Color copy or photo of your current driver’s license or state ID.
    2. Copy or picture of your title or registration (bill of sale does not qualify as a valid document)
    3. Email address you would like linked to your account (My Tesla email if account is already created)
    4. Home or mailing address
    5. Phone number
     
  5. Abd Rihan

    Abd Rihan New Member

    Joined:
    Aug 14, 2018
    Messages:
    2
    Location:
    Jordan
     
  6. Abd Rihan

    Abd Rihan New Member

    Joined:
    Aug 14, 2018
    Messages:
    2
    Location:
    Jordan
    Hello there ,
    What if I bought the car from US - California, and then shipped it to Jordan ? I have all the documents for my ownership! I sent all of them to thier customer service online since 2 weeks yet no reply !!
     
  7. henderrj

    henderrj Member

    Joined:
    Jun 16, 2014
    Messages:
    456
    Location:
    Graham, WA, United States
    Don't believe they support cars moved out of their region. You might want to contact @ingeneer. I'm sure he could help you.
     
    • Informative x 1
  8. Vinc

    Vinc Member

    Joined:
    Jul 7, 2018
    Messages:
    73
    Location:
    Los Angeles
    So essentially, for private parties the transfer cannot happen for some weeks, until the DMV sends the updated registration, correct?
     
  9. Krash

    Krash Data Technician

    Joined:
    Apr 18, 2017
    Messages:
    967
    Location:
    Intermountain US
    If the seller, rather than the buyer, were to initiate this process it might go more quickly.
     
    • Informative x 1
    • Like x 1
  10. .jg.

    .jg. Member

    Joined:
    Feb 27, 2018
    Messages:
    212
    Location:
    Weston Super Mare, England
    Mine took about 5 weeks. Tesla wanted to confirm the transfer of ownership with the previous owner but he and his family had gone on holiday. You could try phoning Tesla service in the region you have registered the car.
     
    • Informative x 1

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