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How to register tesla app for used tesla

Discussion in 'Model S' started by Nototrader, Feb 27, 2016.

  1. Nototrader

    Nototrader Member

    Joined:
    Nov 30, 2015
    Messages:
    229
    Location:
    Alpine, NJ
    Hi. I have no clue how the app works. I'm getting my car tomorrow. Not from tesla but from a private sale. Can anybody provide any info on how I would go about registering the tesla app to recognize my car? Thx.
     
  2. pdq

    pdq Member

    Joined:
    Jul 1, 2015
    Messages:
    77
    Location:
    Philadelphia
    If it were me, I'd call Tesla Tech Support at 877 798 3752 to do 2 things. First, if not already done, erase any/all info from prior owner. Next, they will be able to walk you through the process of connecting your phone to the car. I had them help me recently when I got a new Samsung android. I first had to delete my old phone, then add the new one. Very quick process.

    Good luck.
     
  3. Nototrader

    Nototrader Member

    Joined:
    Nov 30, 2015
    Messages:
    229
    Location:
    Alpine, NJ
    Great. Thx!
     
  4. gecko

    gecko New Member

    Joined:
    Feb 26, 2016
    Messages:
    3
    Location:
    San Antonio, TX
    I just had to do this, and it took WAY longer than I thought it would.... Close to a month for me, but my state apparently had to go out and mine the aluminum for the license plate.

    I had to prove I bought the car, then wait for them to put it on my account. So I had to wait for my registration (took a few weeks). Then I had to send stuff to Tesla (see below). They had said it would take 3-5 business days to get it to my account. So I waited 5 business days, then called, and they had never gotten my proof of ownership. It was in my email with the right address showing, but it did not get to them, somehow. I thought "BS", but when I typed in the address and emailed (vs a "reply"), I got an auto-reply (which I hadn't gotten the first time), so I don't know what happened with that.

    So... don't plan on being able to use the app day one. Call owner care, and they'll send you an email with the docs/info they need (copied below). When you send them the docs/info you need, if you don't get an autoreply, call the next day and see if they got the docs. Fortunately, it only took a couple of days after my call, so I think they expedited it because I sounded so pathetic.... I was anxious to pre-heat my car :D Besides that, I haven't found the magic of the app, but I've only had it a little while.

    Here's the list they sent me a few weeks ago:
    1. Color copy or photo of your current driver’s license or state ID.
    2. Copy or picture of your title or registration (bill of sale does not qualify as a valid document)
    3. Email address you would like linked to your account (My Tesla email if account is already created)
    4. Home or mailing address
    5. Phone number
     

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