Thanks for the feedback. I plan on talking with him today.
I opened the case because we bought FSD shortly after we bought our MCU1 car in 2017 and it was sold to us under the assumption that "all hardware necessary for FSD" was already included with the car. We were told that buying the FSD package would "future-proof" the car and ensure we continue receiving regular software updates. Well, our "regular software updates" stopped in 2022.
Now that FSD is in wide release, I'm being told that we need to either (a) keep waiting an indefinite period of time for FSD for MCU1 to become available again, or (2) pay $2k to upgrade to MCU2, at which point I'll get FSD right away. The claim I'm making is that MCU2 is part of the "hardware necessary for FSD" and, barring them being able to give me a definite date on which FSD for MCU1 will be available, they owe me $2k so I can upgrade my car to get the FSD features which I was originally promised.
We missed getting MCU2 by 3 months (we bought in late 2017) and it appears most (if not all) MCU2 cars are now getting FSD.
Nobody at Tesla has been able to tell me when FSD for MCU1 will be available again. They just tell me to "keep waiting." Our car is 7 years old. Meanwhile, cars that were sold just 3 months after ours are getting the FSD for which they paid. How much longer do we have to wait?
That's the gist of it.