CullinKin
Member
Finally got my update as well. At least Summon showed up on my app on my phone, so I would say that’s a good sign. Hallelujah.
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Mine was stuck on that screen for 2 days until Tesla pushed the fix. If stuck on the dialog, call Tesla support.Mine is updating right now but it says autopilot trial. I bought it Friday night.
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Mine was stuck on that screen for 2 days until Tesla pushed the fix. If stuck on the dialog, call Tesla support.
My car is stuck back on that screen again too. How long did it take to get through to someone at Tesla support that could help? Last I called Tesla a few months ago I was never able to get through to anyone.
I put a request through portal and then called. After waiting 1 hour for call back, the agent inadvertently hung up on me and didn't call back. I was on hold again for all almost 1 hour. The agent took my info to send to update team. Apparently allot of cars were affected. They said it will take 2 days. The fix was pushed Sunday late afternoon sometime.
Mine was stuck on that screen for 2 days until Tesla pushed the fix. If stuck on the dialog, call Tesla support.
Mine tried to update with the autopilot trial and took forever. chatted with someone and they said if it didnt do anything after a while to reboot it. went to get my son and I's hair cut and came back and it was still on the updating autopilot trial screen so i rebooted it. came back fine but nothing changed in autopilot. go back to check it later and it is trying to update again. i hope its driveable in the morning when i need to go to work and it hasnt done anything.
Curious if everyone with the stuck autopilot trial screen was doing the same update from the same firmware version? Example: buying just AP or AP+FSD and what firmware version at time of purchase/install. Perhaps there is one toxic combination? Mine worked fine when it finally came but I received the 2019.5.15 firmware shortly before AP and I purchased FSD separately.
My car is stuck back on that screen again too. How long did it take to get through to someone at Tesla support that could help? Last I called Tesla a few months ago I was never able to get through to anyone.
Bought AP last Wednesday. Finally tonight I get home and it says AP trial updating. Was stuck on that screen for over an hour, I gave up and rebooted and then it said AP is ready to use. Nope, no AP option in the setting menu for me!
Thanks for the response. Your experience is what I was afraid of and basically matches my experience trying to get help from Tesla .