I'm amazed at what owners don't know

[sceptic]

Cool about the share to Tesla (altho I have to scroll down quite a bit to see it) - I had no idea!
link request 3

 

[cwerdna]

Just a thought, that commercial power station may be 208V, but there is a large chance that it's 3-phase power and not single phase. That would change your math to 30A * 208 * sqrt(3) which is about 10.8 kWh.

You mean kW?

3-phase charging isn't possible over J1772. Those were J1772 EVSEs.

 

[mmiketa]

You mean kW?

3-phase charging isn't possible over J1772. Those were J1772 EVSEs.

They were calculating how much they'd charge in an hour. Well, I know that know . I know the electrical portion but since I only charge at home and rarely at a supercharger I'm not familiar with all the different charging options. I just knew I had one that was 3 phase.

 

[gecko10x]

I learn new stuff about this car from reading here, some of them are so nuanced that I wouldn't expect the average driver who doesn't sit on TMC all day like we do to know this stuff. There is a thread here that collected all types of little tips and I was amazed about how much I didn't know...like did you know you can look up an address on your phone in google or apple maps then click on "share" with Tesla and send that address directly to the cars nav? I use that sh*t daily but didn't know about it for many months after ownership.

Yep. 9-month owner, and I learned here on the forum yesterday that you could hold on the fan icon to turn it off(/on?)

 

[DrDabbles]

Happened to park next to an identical Model 3 (well at least outwardly -she had ap I don't) at Costco. We started talking about the car - she had hers over a year, me 3 months.
She had no idea about this forum (which I referred her to)
She didn't know what sentry mode was (or that she could record an accident or.....) , etc.
The stuff that we know and discuss on here is not wide spread knowledge or apparently important to many drivers, but maybe Tesla could be a little more forthcoming about educating people about the car (at least the ones that don't inhabit youtube)
Later in the day I parked near a police car in a lot known for break ins. I asked him if it was still as bad, he said yes and asked if I had Sentry mode on. I said yes (but told him video is only available if the usb works and mine has been stopping intermittently for no reason). He didn't know that it isn't recorded automatically (but there is no reason he should - I was impressed that he knew about sentry and wanted to make sure I used it).

Most people don't even know what a Tesla is, so the lady you parked next to was already well ahead of the curve. This is the problem of the Internet. It makes every weirdo feel like they have a large, thriving community and that what they're doing is totally normal.

 

[artsci]

Ignorance is bliss.

 

[Lane.Meyer]

Tesla should send an email once per week to new owners with tips. Most people can't absorb all of these features in one sitting but if you give them one a week, they can try it out, absorb it and then be ready for the next one. Maybe have it come from their delivery specialist's email address so it is a little more personal. I think that would go a long way to helping owners enjoy their cars more. These cars can do so many things, it's a shame to let those go to waste.

Maybe if it's an opt-in newsletter, sure.

People absorb information differently - this may work for some. But I rather not have more unsolicited emails filling up my mailbox. All this information is already in your car as well as online. If someone wants it enough, they will look for it.

Even if this email is available - I'm sure the same thing will still happen. And you'd just add the email tips to the list of things they didn't know they have access to. At the end of the day - people don't know things because they don't care to.

As the saying goes - you can lead a horse to water....

 

[msbuffy100]

We are all different. I've met plenty of people who have known less than me, plenty who know more. You just never know how someone's life is and what they have the time for/what is important to them. I've never read and entire car manual until this car. Because when you have a job, kids etc, sometimes there just isn't time for that. So many things don't surprise me these days. A police officer knowing about sentry mode in California? That doesn't really surprise me. btw have you tried different usb drives, maybe something else will work better for you.

 

[ToddRLockwood]

Happened to park next to an identical Model 3 (well at least outwardly -she had ap I don't) at Costco. We started talking about the car - she had hers over a year, me 3 months...

A couple of thoughts. First, I think this shows a lack of assistance for new owners by Tesla. Just a few days ago Tesla announced that how-to videos will be available on the car's MCU when parked and connected to WIFI. That's great. However, Tesla should establish a standard schedule of reaching out to new owners by email several times both before and after their car is delivered. The first instructional video links sent to a new owner would cover the basics. It would make sense if this arrived a week before delivery. The second and third sets of video links would cover more advanced areas. I would space these emails two weeks apart, to give new owners a chance to absorb and apply what they've learned.

Secondly, the Model 3 is a mass market car. You're going to have lots of buyers who treat the car as they would any other kind of car. Not all of them are going to be digging into TMC or YouTube for information. And even fewer of them are going to actually read the owners manual. They're just going to drive their Tesla, even though they may be using only half of the features.

 

[SMeyers]

Our 'delivery experience';
The delivery truck guy dropped off our car and was driving away when he noticed my wife couldn't figure out how to make it move. He rolled down his window and told her how to do it. Once she got it to start rolling he drove away. Everything else we've learned here, other forums, YouTube, etc.
It's actually been kind of fun discovering new things, but yeah, a bit more information on the drop would have been nice.

 

[RScottyL]

Happened to park next to an identical Model 3 (well at least outwardly -she had ap I don't) at Costco. We started talking about the car - she had hers over a year, me 3 months.
She had no idea about this forum (which I referred her to)
She didn't know what sentry mode was (or that she could record an accident or.....) , etc.
The stuff that we know and discuss on here is not wide spread knowledge or apparently important to many drivers, but maybe Tesla could be a little more forthcoming about educating people about the car (at least the ones that don't inhabit youtube)
Later in the day I parked near a police car in a lot known for break ins. I asked him if it was still as bad, he said yes and asked if I had Sentry mode on. I said yes (but told him video is only available if the usb works and mine has been stopping intermittently for no reason). He didn't know that it isn't recorded automatically (but there is no reason he should - I was impressed that he knew about sentry and wanted to make sure I used it).

I am sure it will depend on the owner's demographics such as age and things like that!

People like us use forums and do research and get all of the details.

Guys may care more about stuff like this than girls.

 

[HighZ]

Lack of information shared with a buyer at delivery is part of the "new" Tesla culture, a culture that has really declined since the introduction of the Model 3, IMO.

I think like everything, it depends on the location and the person getting the car.

When I picked up my M3 in Chicago in June, the delivery specialist was willing to spend a lot time going over the vehicle, but I had been so excited to get the car, I was able to show HER features I had learned from numerous videos. On the other hand, my wife would go into overload if you tried to explain more than how to get out of Park. She is just not that interested in all the technology. That why it's MY car...

 

[cusman]

As an owner who does follow Tesla on Twitter and some YouTube channels that cover Tesla and this forum, I am kept fairly informed. Even so, the first time I took it to car wash and needed to put the car into Neutral, I had to specifically look that up as I had no idea.

Also, if you go to kind of car wash where someone else will drive it through, turn off the Auto on your Windshield wipers. The people working in those places haven't all experienced Tesla to know how to turn that off and you don't want your car using its wipers while it is being washed.

This happened to ours early in my ownership and all I could do is watch the panic look on the guys face as he tried to figure out how to close it (unsuccessfully). The car came through without any damage from this and now that guy and I both know how to turn that off and that it should be done before going into a car wash.

 

[Artax]

... I said yes (but told him video is only available if the usb works and mine has been stopping intermittently for no reason) ...

Glad to see I am not the only one with intermittent USB issues [Artax Hits Black Bear].

 

[dendenyc]

Link please )

Here you go Obvious features/functions that weren't obvious to you

 

[doggiehowser]

I've learned so much from these forums. One winter day at the supercharger in Binghampton NY the driver in a M# next to me was standing in the snow trying to yank out his stuck charging cable. I got out and told him about the pull tab in the trunk to release the cable. He had never heard of it, didn't read the manual or the forums. If I hadn't been there....who knows whether he'd damage his car or give up and finally call Tesla.

 

[AwedX2]

Wow, not, like, a way of life? A daily obsession? An extension of your soul?

-Alex

 

[rickdogg82]

Not surprising that some don't know (you learn new things all the time) but others don't even try. Back in the VCR days many people were unable to set the clock; flashing 12:00.

 

[StealthP3D]

Happened to park next to an identical Model 3 (well at least outwardly -she had ap I don't) at Costco. We started talking about the car - she had hers over a year, me 3 months.

I've met a lot of Model 3 owners who don't know how poorly they are made and how unreliable they are and that Elon Musk is a big liar and a con man.

 

[raygduncan]

Happened to park next to an identical Model 3 (well at least outwardly -she had ap I don't) at Costco. We started talking about the car - she had hers over a year, me 3 months.
She had no idea about this forum (which I referred her to)
She didn't know what sentry mode was (or that she could record an accident or.....) , etc.
The stuff that we know and discuss on here is not wide spread knowledge or apparently important to many drivers, but maybe Tesla could be a little more forthcoming about educating people about the car (at least the ones that don't inhabit youtube)

After owning my model 3 for a year I have the feeling that Tesla developers assume everyone is like them:
1) Of course a [software] owner would read the release notes when downloading a new version
2) Of course a [software] owner would love to find easter eggs and games in their software

And many of us are from the tech world and DO read release notes and appreciate the easter eggs and better web browsers and (some) even the games. But as Tesla sales ramp up, many owners are NOT from the tech world and have a different perspective:
1) The whole concept of a car gaining new functionality after you buy it is completely alien, no other car does that
2) They wonder why energy is going into building games and easter eggs instead of fixing things that obviously need fixing

I'm a little bit in both camps myself... I love the new features with every update, I use sentry mode and dog mode all the time, but I really don't care about the games or easter eggs at all. I would love to see some basic stuff improved e.g. some filtering in autopilot so that changes in velocity in traffic are smoothed out and more like what a human driver would do.