In 5 days it will be 8 full months since I dropped my Model X off for collision repairs. It has been a nightmare. The MX is my only car and I only had a month of rental coverage on mt Tesla insurance. It took over 5/6 months just to get the repair parts. One key part was out of stock and everything was on hold until Tesla made this part. Clearly this was aTesla problem rather than a shop problem. But the certified shop keeps discovering minor parts that needed replacing and each time there are about 10 days to get the part. Then they discover another part. It has been an horrendous nightmare that hopefully will come to an end soon. Has anyone else had anything like this? What is frustrating is that it is impossible to reach anyone in authority at Tesla to even complain to. A real lesson in patience and forbearance. On the other hand I realize anew how much I love my MX.
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Is this a record for the longest repair job
- Thread starter Big John
- Start date
mhonig
Help - cards disappeared on Model S Console
I am going on 6 months. The problem has been 1 getting parts and 2 line of Teslas ahead of mine for repair. It should have been totaled, except that my insurance company had an agreed value of my 2020 Model Y at $72,000. The first cost of repair estimate was about $27,000 and I have $15,000 for rentals.
It happened to myself, 2 of my friends, and 2 of my clients. My is a model S, clients and friends have model 3 and Y. We all had to wait 3 to 6 months for just ONE part. Same story: we called the body shop to make sure every part was in before we dropped the car off, but then 1 month after the shop will call you and said 1 more part would be needed, and there is no EAT, we don’t know when you will have your car back. It is the same story for all if us. It is drivable until they disassemble it and you won’t have your car for at least 6 months. My customer traded her car in right the way. My models S is still in the shop and I am stuck with the lease. I have been driving Tesla for 8 years (3, Y and S) and cannot even imagine driving a non-Tesla. But after this I will never get a Tesla again. Luckily, other brands’ electric cars are looking more promising now.
Wow, yeah my insurance agent echos the same sentiment. He hates it when a client has to get repairs on a Tesla vehicle since Tesla, Inc is the only parts supplier. But Tesla, Inc has no obligation to provide parts on a timely manner.
But the agent does like how there are cameras everywhere. So I guess it's a win/lose situation.
But the agent does like how there are cameras everywhere. So I guess it's a win/lose situation.
I work at Richard’s Body Shop in Chicago and to prevent this we constantly order parts in advance and even essentially keep a full model Y and 3 in stock so that we do not need to wait for parts to come. Due to this, while most places have long waits before you can even bring your car in we can take in new cars even from a walk in.
mhonig
Help - cards disappeared on Model S Console
This week on local news a report about how car repairs for ALL models are taking exceptionally long times. They even recommended increasing your rental car insurance.
Yes, I feel for you.
Telstar
Member
My MX was in an accident on 12/6/22, needed front struts, however the shop said “it is around 4 to 5 months to get the part from Tesla.”
On 5/19/23, the shop called to tell me that the part has finally arrived. However from this point on, the shop let me know that it will take 55 business days to complete the work..
Today, 7/10/23 the shop called to let me know that they are on schedule for getting the vehicle ready by 8/4/23….
If I do get the car back, that will be 7 months and 29 days..
In the meantime I’ve spent over $15,000 in car rental…
On 5/19/23, the shop called to tell me that the part has finally arrived. However from this point on, the shop let me know that it will take 55 business days to complete the work..
Today, 7/10/23 the shop called to let me know that they are on schedule for getting the vehicle ready by 8/4/23….
If I do get the car back, that will be 7 months and 29 days..
In the meantime I’ve spent over $15,000 in car rental…
mhonig
Help - cards disappeared on Model S Console
My Y has been in the shop since November 14, 2022, and I was told yesterday that in August 2023 the shop will start to make it driveable. The shop pays for the Hertz Tesla 3 rental.
And here was me thinking we are badly done by down under. Got a nasty scrape down the side of my model 3 in early October & quickly discovered there are only a handful of repairers allowed to do Tesla work in Sydney. Next discovery was that none of them can get parts till mid Jan next year, lucky for me the car is drivable. On the plus side repair is supposed to take less than a week once my turn comes around. Hoping a door & panel replacement isn't going to develop into a nightmare. Can't help wonder what body work will be like for Aptera owners if that piece of carbon fibre phantasmagoria ever comes to Australia?
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