Hi all!
I have been following these forums acquiring very valuable information about the company and their cars before deciding to buy a Model S.
I went to one of Tesla’s showrooms in Spain to make a drive test and after some days I found an inventory Model S 75D that fitted my needs. It had a nice discount. It was car that was not used for test drives, just on the store to show to customers. I put down the 4000€ deposit on July 29th and started the process to have the car delivered.
I went on vacation and was told that the car will be ready after I had came back home. All was fine.
About one month later I was contacted by the manager of the store saying that the car that I had blocked had been used during that month (internal use he said), and that it had license plates and about 500 miles. That also made the lease plan that I had looked into unavailable for that car since only new cars qualify for that type of plan (that lease plan was also provided by Tesla through a third party). I was amazed that it took them one month to realize this.
I told them that I had made the deposit for a car with no miles (ie. new) and at the advertised price and that I would like a similar car with the same price I was offered. The answer was that they were sorry about the situation but that they could not provide me with a car with that price. My options were to keep that used car at the price I had seen and no lease plan on that one (no way), or look for any of the inventory cars they had and pay the price showed (about 7000€ more)
I was not happy at all with that but took a look anyway. Later I was told that they had some inventory cars on The Netherlands and that they could make a price adjustment to those. The prices showed was 80.000€ and with the price adjustment I could buy it for about 75.300€. As it was an standard range and the price was just about 2000€ more that the original for the 75D I decided to go with that.
I was told that I needed to place a deposit again... they could not move my original deposit to the new order... Fine, I put down another 4000€ (still waiting for the first deposit to be reimbursed...) and went with that option.
Some days later I received an email with my order agreement (which I had not signed or approved) and the price showed was the original 80.000€ without the promised adjustment. I thought it was a mistake so contacted the manager who said he would look into it. Some hours later he came back with “I am deeply sorry, it was my mistake, I thought that car could have that adjustment but it cannot since it had a previous adjustment”. So he said the price is 80.000€, can’t do anything about that, pay it or cancel the order.
I am really amazed with the way Tesla treats their customer‘s problems created by themselves. They change basic features of the car like being new or used or the price and think that being sorry is enough.
I don’t know if that is the way Tesla treats these kind of situations or if it is just some isolated case of bad luck on my side, but it’s the worst experience buying I car I have ever had.
Well, I’m really looking forward getting your point of view. Thanks for reading!
I have been following these forums acquiring very valuable information about the company and their cars before deciding to buy a Model S.
I went to one of Tesla’s showrooms in Spain to make a drive test and after some days I found an inventory Model S 75D that fitted my needs. It had a nice discount. It was car that was not used for test drives, just on the store to show to customers. I put down the 4000€ deposit on July 29th and started the process to have the car delivered.
I went on vacation and was told that the car will be ready after I had came back home. All was fine.
About one month later I was contacted by the manager of the store saying that the car that I had blocked had been used during that month (internal use he said), and that it had license plates and about 500 miles. That also made the lease plan that I had looked into unavailable for that car since only new cars qualify for that type of plan (that lease plan was also provided by Tesla through a third party). I was amazed that it took them one month to realize this.
I told them that I had made the deposit for a car with no miles (ie. new) and at the advertised price and that I would like a similar car with the same price I was offered. The answer was that they were sorry about the situation but that they could not provide me with a car with that price. My options were to keep that used car at the price I had seen and no lease plan on that one (no way), or look for any of the inventory cars they had and pay the price showed (about 7000€ more)
I was not happy at all with that but took a look anyway. Later I was told that they had some inventory cars on The Netherlands and that they could make a price adjustment to those. The prices showed was 80.000€ and with the price adjustment I could buy it for about 75.300€. As it was an standard range and the price was just about 2000€ more that the original for the 75D I decided to go with that.
I was told that I needed to place a deposit again... they could not move my original deposit to the new order... Fine, I put down another 4000€ (still waiting for the first deposit to be reimbursed...) and went with that option.
Some days later I received an email with my order agreement (which I had not signed or approved) and the price showed was the original 80.000€ without the promised adjustment. I thought it was a mistake so contacted the manager who said he would look into it. Some hours later he came back with “I am deeply sorry, it was my mistake, I thought that car could have that adjustment but it cannot since it had a previous adjustment”. So he said the price is 80.000€, can’t do anything about that, pay it or cancel the order.
I am really amazed with the way Tesla treats their customer‘s problems created by themselves. They change basic features of the car like being new or used or the price and think that being sorry is enough.
I don’t know if that is the way Tesla treats these kind of situations or if it is just some isolated case of bad luck on my side, but it’s the worst experience buying I car I have ever had.
Well, I’m really looking forward getting your point of view. Thanks for reading!
