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Just took delivery last night....Model 3 disappeared from the App!

Marilyn

Member
Mar 27, 2017
15
65
Atlanta
I just got mine Saturday and the same thing happened. I was informed it takes 24-72 hours to clear all paperwork and transfer items. Mine was back on the app within 8 hours. I did have to log out and back in to the phone app. I agree, they should tell you this at delivery.... I freaked out a little bit : )
 
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tanner

Active Member
Nov 17, 2013
1,118
286
SoCal
OK. Thanks. That makes me feel better but they really should fix this.
I agree, that's just utterly absurd when you pay $50,000+ for a car and can't use the primary means of entry: your phone. They didn't have this issue with the S/X.

- like you I think the card is a little strange, and would much rather use the keyless option -
 
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DMack

Member
Jan 15, 2018
178
97
Oakland
Happened to me with my MS - the app worked when i took delivery, and my car disappeared from my app/account the next morning.
Everything resolved itself later that afternoon when the car, and the ownership status was updated on my account.
 

Krugerrand

Enough of the 🐩, back to 🐈‍⬛
Jul 13, 2012
11,452
62,616
Tesla friendly place
I agree, that's just utterly absurd when you pay $50,000+ for a car and can't use the primary means of entry: your phone. They didn't have this issue with the S/X.

- like you I think the card is a little strange, and would much rather use the keyless option -

Relax. The righteous indignation is really over done. Use the key card. Won’t kill anybody. And welcome to new tech. If it’s just too new for you, maybe a Kia with an old fashion key?
 

SoCalMom

Member
Mar 31, 2017
152
225
SoCal
This happened to us today. Took delivery yesterday afternoon and it was missing this morning. Thank goodness I had read this thread already. Thanks for the heads up.
 
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dhrivnak

Active Member
Jan 8, 2011
4,496
3,762
NE Tennessee
I did not have that issue but the maps and firmware would not update. Bummer but the service center ran a Model S to me the next day (300 miles) as they took my car back to fix. So glad to see service is still top notch.
 
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cwoernle

Member
Apr 22, 2018
52
12
Montgomery, AL
Can someone provide details about the Tesla app y'alll refer to? Is it provided via Tesla.com? I see there are several Tesla apps in the App Store.
Am waiting to take delivery of my M3.
 

quantumslip

Member
Mar 3, 2015
484
519
Earth
Relax. The righteous indignation is really over done. Use the key card. Won’t kill anybody. And welcome to new tech. If it’s just too new for you, maybe a Kia with an old fashion key?

Really, this is your reply and retort? The Model 3 is supposed to be the mainstream car, and when Tesla advertises the phone as the main method of entry, the last thing you should experience is to have the car disappear from the app. At the very least they should be up front about it and call it a part of the on-boarding process. In reality the car, once it shows up in your account, shouldn't disappear again.

Attitude like yours are just going to give others reasons to hate upon Tesla. Please let's not turn this into another Juicero.
 
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Krugerrand

Enough of the 🐩, back to 🐈‍⬛
Jul 13, 2012
11,452
62,616
Tesla friendly place
Really, this is your reply and retort? The Model 3 is supposed to be the mainstream car, and when Tesla advertises the phone as the main method of entry, the last thing you should experience is to have the car disappear from the app. At the very least they should be up front about it and call it a part of the on-boarding process. In reality the car, once it shows up in your account, shouldn't disappear again.

Attitude like yours are just going to give others reasons to hate upon Tesla. Please let's not turn this into another Juicero.

Yes, drama much? I use my phone every day and with the odd exception it works great. On those odd occasions it has a hiccup, I manage to survive with all limbs in tact and use the keycard. Surprisingly nobody dies. Who knew? :rolleyes:
 

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