I thought I would start documenting my process here in case anyone else has the issue.
We have two old android phones in our household (2013 Moto E2 and 2015 Moto G3), please don't tell me to upgrade my phone.
We took delivery of our Model X December 2016. The latest update does not allow me to sign in to my Tesla account.
The sign on screen does not provide a drop down keyboard for the password field.
The service app has long NOT worked on my phone but I could get around it by texting/calling Tesla. It was too much effort to try and fix.
This current problem is another story. I have depended on the phone app in the past to get me into the car when my fob has stopped working, or it was left on the counter letting me leave, but not come home.
I spent 30 minutes on hold 12/17/20 with a very unhelpful support person. Rather than connect me with software support Tesla scheduled an on sight service visit to look at my phone. The phone connects to the car with blue tooth. It seems like a clear problem with the app.
Any information is helpful and I will keep this updated.
We have two old android phones in our household (2013 Moto E2 and 2015 Moto G3), please don't tell me to upgrade my phone.
We took delivery of our Model X December 2016. The latest update does not allow me to sign in to my Tesla account.
The sign on screen does not provide a drop down keyboard for the password field.
The service app has long NOT worked on my phone but I could get around it by texting/calling Tesla. It was too much effort to try and fix.
This current problem is another story. I have depended on the phone app in the past to get me into the car when my fob has stopped working, or it was left on the counter letting me leave, but not come home.
I spent 30 minutes on hold 12/17/20 with a very unhelpful support person. Rather than connect me with software support Tesla scheduled an on sight service visit to look at my phone. The phone connects to the car with blue tooth. It seems like a clear problem with the app.
Any information is helpful and I will keep this updated.