Here is the problem: We have been told so many times "The Customer is Always Right". That is one of the most idiotic statements ever. There is some meaning behind it that is true, in the respect that the customer votes with his wallet but it has been twisted to make customers thing they are "entitled" to whatever they want by virtue of being a customer. That's stupid and incorrect. Sorry you are dis-satisfied (really I am), but this is not the first, not the second, not even the third time this has happened with Tesla and this upgrade was much more telegraphed than most previous ones so you should really think about what really is the blame for your unhappiness. You remind me of a guy last Holiday season who placed an order just over a week before Christmas and thought that based on our location and his it would take about a week to arrive to him. His assumption was wrong because we shipped it from a vendor closer to him and he got it in 2 days. Unfortunately, he was not anticipating it and because it arrived too soon he did not take care to intercept it before the kids got home and they saw it on the front porch. He called and left the nastiest voicemail about how we "ruined his children's Christmas". No call to make sure when it would arrive, no call to ask if we could somehow put it into a plain box or otherwise conceal what it was. The analogy is this: Tesla delivered an upgrade too quickly for you and you are unhappy. If they waited until the Model 3 was released you would be fine with it but they exceeded your expectations and it upset you.
