mountaineer
Member
Quality of products and service is of critical importance in the car business. Need to track this closely.
Yes, I understand and as a shareholder I can appreciate the sentiment. It just can not be done at the expense of quality.
I need everyone I place in a car to do exactly as I did and go sell more of them (as does Tesla). This puts an unnecessary obstacle in the path of Tesla's success. They started off with a fantastic customer experience and there may even be truth to the idea that a three hour cluster **** to sign title work and hand over a check is still better than even the best traditional dealer delivery. Then that misses the point that Tesla has been and should continue to be much better not just a little better.
As for me personally, its no biggie. I've known these guys for a while and they both spent a lot of time in both my Model S'. They know my cars showed up without issues and thus have faith in long term ownership.
I really wish they would not follow the Apple Store plan verbatim.