At my wits end with Tesla service. I picked up a brand new 2019 Model X early September. Moment I picked it up I texted the salesperson that there's a vibration in the steering wheel. Was told I would have to book an appointment through application, waited 2 weeks for Tesla techs to try to convince me there's no issue. Went to a different service center, techs said there absolutely is an issue. There is much more to this story in terms of Tesla service trying to convince me there's no vibration even though every person in my car goes "is that normal?"
In 6 weeks of ownership the Model X has already been in the shop for 2+ weeks and now on my 5th visit. This past Monday I was told was ready, which turned into Tuesday. Vibration I'm not even sure is there because as soon as I pulled out, car pulled to the right like crazy. Was told car was test driven multiple times. Not sure how this was missed?
In any case - I have yet to hear back, spent almost 5 hours on my 4th visit / time picking up the Model X to be told they had to keep it longer. This was Tuesday - tomorrow is Friday.
I don't understand how this is normal? 2-3 week wait times without your car on a brand new car?
When I brought up lemon laws and this being unacceptable, of course manager and techs started getting defensive and just shrugged shoulders. I don't understand how any of this is normal.
In 6 weeks of ownership the Model X has already been in the shop for 2+ weeks and now on my 5th visit. This past Monday I was told was ready, which turned into Tuesday. Vibration I'm not even sure is there because as soon as I pulled out, car pulled to the right like crazy. Was told car was test driven multiple times. Not sure how this was missed?
In any case - I have yet to hear back, spent almost 5 hours on my 4th visit / time picking up the Model X to be told they had to keep it longer. This was Tuesday - tomorrow is Friday.
I don't understand how this is normal? 2-3 week wait times without your car on a brand new car?
When I brought up lemon laws and this being unacceptable, of course manager and techs started getting defensive and just shrugged shoulders. I don't understand how any of this is normal.