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M3 reservation refund on cancelled CC

Discussion in 'Model 3' started by caltrader, Jun 17, 2017.

  1. caltrader

    caltrader Supporting Member

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    Last April I got impatient while waiting for M3's to ship so I decided to see what was available in the $60k used MS market. Alas, I bought a beautiful black on black S85 Signature with 18k miles for under $60k.

    I immediately requested a refund of my M3 reservation...now 7 weeks ago. I called Tesla and the said they were in the process of a 'data center changeover'. Hmm...that didn't sound good. I told them my original reservation was made on a Costco cancelled Amex account...now Visa. They said I'd have to call Amex as I have and was told Amex has no records or history available for closed accounts. Yikes !!!

    Has anyone had a similar experience?
     
    • Helpful x 1
  2. azred

    azred Member

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    Went through similar situation with the Costco credit card switch. Tesla should be able to cut you a check. Obviously they can't credit the old credit card account.
     
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  3. caltrader

    caltrader Supporting Member

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    Thanks!
    Looks like another phone call to Tesla :-/
     
  4. MXWing

    MXWing Active Member

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    Think the real reason why you cancelled the Model 3 was because it didn't have gauges and doesn't take diesel fuel. :p

    But yes, Tesla is gonna owe you a check on this one.
     
    • Funny x 1
  5. caltrader

    caltrader Supporting Member

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    Santa Rosa Valley, CA
    Called Tesla again today and was told they had a problem with US Bank who cleared the deposits and would have to send me a check...will take 5 working days. o_O
     
  6. MXWing

    MXWing Active Member

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    First Tesla anti sold you on Model 3.

    Now they anti sold you on U.S. Bank.

    Shorting $USB tomorrow.
     
    • Funny x 1
  7. Uncle Paul

    Uncle Paul Member

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    That entire Costco credit card change over messed up a lot of people, and not just for Tesla.

    The new chip reader they are using is faster than any chip reader I have seen. Just a few seconds.
     
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  8. caltrader

    caltrader Supporting Member

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    Got my refund check from Tesla last week!
     
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  9. JeffK

    JeffK Well-Known Member

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    Great to hear you got your refund!

    Currently, chip readers are a joke. It still takes longer than swiping and because they aren't required for 100% of card readers I still had three separate card numbers stolen, cards that have chips mind you. It's good that they are getting faster though.
     
  10. eloder

    eloder Active Member

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    Use phone payments whenever possible (Android Pay / Apple Pay). It's almost instantaneous and most all chip-reading terminals also are NFC equipped for phone payments.

    Plus virtual card numbers make stealing a card much more difficult in this manner.
     
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  11. tsla007

    tsla007 Member

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    Using phone is extremely unsafe-When someone uses a terminal I have a spoofer that can get your info when you transmit. It's a public signal. Showed this to CNN and BlackHat.
     
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  12. JeffK

    JeffK Well-Known Member

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    They transmit a one time use dynamically encrypted code. Grabbing the info would be useless to you.
     
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  13. K-MTG

    K-MTG Sunshade Captain of TMC

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    At lease you got free credit card points...
     
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