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Media Player Problems with USB HDD

Discussion in 'Model S: User Interface' started by dephnot, Mar 29, 2015.

  1. dephnot

    dephnot New Member

    Joined:
    Dec 24, 2014
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    4
    Location:
    Norway
    Since the media Player works with USB and Flac-files, I prepared a small portable USB-powered HDD with some music. I formatted the disc with the FAT32 file system, and deleted any files except the music files in the folders.

    Then I connect the drive and the car recognizes it. I get a msg that it is preparing or something, and after a little while a progress bar is moving sligtly. Before a minute is gone however, the screen turns black for a while.. and when it restarts it has forgotten about the HDD. Same happens again and again if I try to repeat it. Same with both USB-slots.

    Is the music index buffer so small that it is only able to handle tiny memory sticks or something?

    Can it be a problem with some folder- or file names?

    Problems with tagging in some of the files?

    Any suggestions?
     
  2. hiroshiy

    hiroshiy Active Member

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    Tokyo, Japan
    How many files did you put into your HDD? Also was your HDD rated for 500mA operation? Some HDDs require higher power USB ports, like 2A. Tesla's port is reported to have up to 1A.
     
  3. Todd Burch

    Todd Burch Electron Pilot

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    4,732
    Location:
    Smithfield, VA
    I've got a 1.5 TB Seagate USB drive and it works perfectly.
     
  4. dephnot

    dephnot New Member

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    The disk holds 1 TB and there is about 800 GB on it.
    WD My Passport Ultra.
    I cannot find any information on the power requirements of this disk.
     
  5. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

    Joined:
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    Maybe this or some similar reason: "Western Digital has found that a small number of newer computer systems with USB 3.0, have a USB 3.0 Redriver vendor ASIC (Application-specific Integrated Circuit) - particularly with Intel USB 3.0 and Renesas (formerly NEC) host chipsets, when used with our USB 3.0 products with Initio CP48 Gen2 and Jmicron CP48 (FW 1.014 or higher) device controllers - may have problems interacting with the advanced power management features of the WD USB 3.0 drives."

    Open a service ticket with Tesla.
     
  6. hiroshiy

    hiroshiy Active Member

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    Hmm, your drive seems to require SCSI Enclosure Services, which may not be available on Tesla. As Jerry33 suggested, please file a ticket with Tesla.
     
  7. tomas

    tomas Traded in 9 rep bars for M3, used to be somebody!

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    Buy a new drive. It's under $100. My toshiba works flawlessly.
     
  8. LuckyLuke

    LuckyLuke Model S P85DL

    Joined:
    Dec 14, 2011
    Messages:
    2,092
    Location:
    Eindhoven, The Netherlands
    My guess: your drive needs more power, try a USB Y cable like this:
    ImageUploadedByTapatalk1427653221.619147.jpg
     

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