Hi,
I was wondering what other people’s mobile service experiences has been. I live in the southwest, have a 2016 p90x, and am around 400 miles from the nearest service center and thus rely on tesla’s Mobile service. I have to unfortunately say i’ve had pretty terrible experiences that i’m not sure are the norm or not. I’ve had relatively minor problems (door latch, battery question, key fob issue). I haven’t had any complaints with the technician work done on the car per se but the communication from tesla is absolutely horrible.
It takes on average 5-7 attempts at communication to get any update related to a service request. This usually begins with an email to the generic mobile service center (with no response) then an attempt to txt a mobile representative (no response) then calling the national 1-888 number (who aren’t able to give me specifics) to then having to call the nearest service center (who usually then are only able to themselves send an email to the same generic mobile service center they serves me). This usually, after a few days, will get some sort of terse update (‘your part has arrived please schedule an appointment’).
I love my car and am overall thankful that a mobile service exists no doubt. And I certainly don’t expect my car to be serviced within 24 hours of an issue developing. But the general inability to get basic updated and responses to service inquiries is profoundly disappointing. Wasn’t sure if this is what others typically experience with mobile service or if there was a better way to approach things.
I was wondering what other people’s mobile service experiences has been. I live in the southwest, have a 2016 p90x, and am around 400 miles from the nearest service center and thus rely on tesla’s Mobile service. I have to unfortunately say i’ve had pretty terrible experiences that i’m not sure are the norm or not. I’ve had relatively minor problems (door latch, battery question, key fob issue). I haven’t had any complaints with the technician work done on the car per se but the communication from tesla is absolutely horrible.
It takes on average 5-7 attempts at communication to get any update related to a service request. This usually begins with an email to the generic mobile service center (with no response) then an attempt to txt a mobile representative (no response) then calling the national 1-888 number (who aren’t able to give me specifics) to then having to call the nearest service center (who usually then are only able to themselves send an email to the same generic mobile service center they serves me). This usually, after a few days, will get some sort of terse update (‘your part has arrived please schedule an appointment’).
I love my car and am overall thankful that a mobile service exists no doubt. And I certainly don’t expect my car to be serviced within 24 hours of an issue developing. But the general inability to get basic updated and responses to service inquiries is profoundly disappointing. Wasn’t sure if this is what others typically experience with mobile service or if there was a better way to approach things.