Yeah clip sent to them.
Clip recorder on low under 20mph mostly, with child in trunk

Noise happens on any non ideal road, mostly all time, except totally newly made roads.
Sound present on any city legal speeds upto 100kph
Will disassemble and make a video.
Hey Zeuz,
I just sent over an email to you yesterday. Do you have the V1 or V2 lower damper mount (looks like spherical based on the spacers)? I'm surprised to see the rust you're exhibiting so soon... first we've seen with rust, but the v1 spherical spacers are Zinc plated. Our new V2 lower damper adjuster (that is the low NVH rubber-bushing version with the new adjuster mechanism) has a Nickel plated lower.
For anyone interested, the spherical are still available for track applications, but we have introduced the new V2 Rubber-Bushing version and new style adjuster. These can be upgraded from v1, but, we'd need you to send your rear shocks in to do the upgrade (or send to a local authorized Redwood service center). I can set you up with someone in Europe if you do not want to send them all the way back to the states. While a spherical performs best, as the bearings can get sticky over time (or when new and not broken in) a spherical can start to make noise over time - and while the performance is better the Tesla rear shock towers transfer a ton of noise to the cabin... so the sound is amplified - usually heard over broken pavement at slower speeds only - but can be annoying.
We can help v1 customers upgrade to the new v2 design - if you're a v1 customer looking to upgrade please email
[email protected] . We're happy to send new V1 lower spacers for free, but if you do decide to move to the v2, the new spacers have a tougher plating (Nickle) instead of the standard Zinc - which will do better in your harsh climate.
Getting your noises and any issues that our customers have resolved is a top priority for us - for the life of our products! Please feel free to reach out via email or phone (calls or text message) 510-402-6222 Thank you for your patience, we'll get you sorted.