Model 3 Canada - Confirmed Orders Only thread

[Muskol]

Trev Page just posted photos of 17 parked in Toronto. Check @model3owners on twitter.

 

[McFlurri]

I called my DS just now and it could bbe mine... the system still shows my car is in transit.. but that could be because it hasnt reached Oakville yet. Hmmm.

So exciting!

 

[McFlurri]

Agreed, who gets that close and doesn't get the VIN's of every car. It's not like there are 300 there.

exactly!

 

[McFlurri]

dude wth... Trev gets that closed and doesnt look at VIN's.... come on!!!!

 

[Flexbomb]

@Muskol any change for you today? Still nothing for me.

Nothing for me either

 

[Tony_YYZ]

Nothing for me either

have you called in yet? If not or if you called in a while ago, please see this: Model 3 Canada - Confirmed Orders Only thread

 

[Flexbomb]

have you called in yet? If not or if you called in a while ago, please see this: Model 3 Canada - Confirmed Orders Only thread

on the phone on hold now

 

[Tony_YYZ]

on the phone on hold now

Good luck! Just be persistent!

 

[Muskol]

Call inside sales at 1-888-518-3752 right at 10am when they open if you can. Otherwise there is a long wait to get someone. I usually get someone within a couple mins right at 10am.

Just lay it out for them and tell them how people who ordered just days ago are getting VINs and people who ordered weeks after you are getting delivery dates set. They really need to acknowledge that there is something wrong here.

Thank you!

**EDIT** Also, I can pretty much guarantee they will try to tell you this is a non-issue but will not give you any evidence to support that. They will likely say things like there's still time before delivery, there's a priority to how VINs are issued (which is exactly the point you're trying to make), etc. You have to push through all of them and try to refute with facts and have them actually listen to what you are saying. This is based from my experience of my last few conversations with them. YMMV.

So I called. Dude was going through my account and giving routine responses regarding timing bla bla bla, I asked him to check where my delivery location is because I didn't recall the option during configuration - he says, wait for it...CALGARY!!

I told him to change it, he said he can't, my DA will finalize the location once my VIN is assigned. I went back and forth telling him I won't get a VIN because nobody out there has gotten one! Finally added a note to the account but I'm pretty sure I'm still in the VIN black hole. FML.

 

[Tony_YYZ]

So I called. Dude was going through my account and giving routine responses regarding timing bla bla bla, I asked him to check where my delivery location is because I didn't recall the option during configuration - he says, wait for it...CALGARY!!

I told him to change it, he said he can't, my DA will finalize the location once my VIN is assigned. I went back and forth telling him I won't get a VIN because nobody out there has gotten one! Finally added a note to the account but I'm pretty sure I'm still in the VIN black hole. FML.

Ugh, i'm sorry. I always read people praising Tesla for the excellent purchasing experience compared to traditional dealers but this is hands down my worst purchasing experience ever thus far. There is an extreme lack of communication and willingness to help resolve these simple issues.

 

[Flexbomb]

So I called. Dude was going through my account and giving routine responses regarding timing bla bla bla, I asked him to check where my delivery location is because I didn't recall the option during configuration - he says, wait for it...CALGARY!!

I told him to change it, he said he can't, my DA will finalize the location once my VIN is assigned. I went back and forth telling him I won't get a VIN because nobody out there has gotten one! Finally added a note to the account but I'm pretty sure I'm still in the VIN black hole. FML.

Hmmm... interesting.

I'm going to ask where my car is being delivered. I'm guessing Hawaii at this point. But that would be incorrect cause even they have VINs.

 

[Liquidmetal101]

have you called in yet? If not or if you called in a while ago, please see this: Model 3 Canada - Confirmed Orders Only thread

Just tried calling...message said to call back because of high caller volumes. ugh!

 

[McFlurri]

Ugh, i'm sorry. I always read people praising Tesla for the excellent purchasing experience compared to traditional dealers but this is hands down my worst purchasing experience ever thus far. There is an extreme lack of communication and willingness to help resolve these simple issues.

Maybe the same thing happened to you?

 

[Tony_YYZ]

Maybe the same thing happened to you?

I'll wait for @Flexbomb to reply and if he confirms the same then I'll take it as a sign to have them look into it. I have been assigned a DA from Yorkdale though, so would that mean I'm not experiencing that issue?

 

[Flexbomb]

I'll wait for @Flexbomb to reply and if he confirms the same then I'll take it as a sign to have them look into it. I have been assigned a DA from Yorkdale though, so would that mean I'm not experiencing that issue?

I basically regurgitated data and all I got was sympathy and that "the Production team is doing everything they can to get VINs out" and "we only started assigning VINs a week ago". Same canned response.

Essentially it's really not their fault, but it seems something fishy is going on or someone in production is litterally not caring about order and just scanning cars to random RNs.

My guess is you have a couple people in Production that are not really following any order and scanning by region. Or the person that made the "queue" did it wrong.

I'm going to call my DS and ask as well.

 

[Flexbomb]

I'll wait for @Flexbomb to reply and if he confirms the same then I'll take it as a sign to have them look into it. I have been assigned a DA from Yorkdale though, so would that mean I'm not experiencing that issue?

I asked about location and she said:

"Delivery Hubs are assigned after VINs are assigned, so I still have you in Toronto"

 

[Tony_YYZ]

I basically regurgitated data and all I got was sympathy and that "the Production team is doing everything they can to get VINs out" and "we only started assigning VINs a week ago". Same canned response.

Essentially it's really not their fault, but it seems something fishy is going on or someone in production is litterally not caring about order and just scanning cars to random RNs.

My guess is you have a couple people in Production that are not really following any order and scanning by region. Or the person that made the "queue" did it wrong.

I'm going to call my DS and ask as well.

I asked about location and she said:

"Delivery Hubs are assigned after VINs are assigned, so I still have you in Toronto"

What a mess.

Meanwhile....
https://model3ownersclub.com/attachments/49e646fc-aaa5-435b-8b33-8c22209836e8-jpeg.8414/

**not mine^^

 

[RapTelligence]

Do they have to do something diffrent to satisfy Transport Canada requirements? I mean make changes to the US care to meet Canadian standards?

 

[Tony_YYZ]

@Muskol @Flexbomb I called back. They confirmed I was set to CALGARY.

UGH. Still on the phone with them. He put me on hold to "look into it"

 

[Muskol]

@Muskol @Flexbomb I called back. They confirmed I was set to CALGARY.

UGH. Still on the phone with them. He put me on hold to "look into it"

BRUTAL! Let me know if you get further than me, all the guy was willing to do was add a note to the call, which i'm pretty sure won't drive any corrective action.