Tesla could preempt all that terrible crippling system clogging with even a minimal level of proactive communication. (E.g., a mass email explaining "FSD HW3 Update: We wanted to share with our customers the status of the HW3 retrofit process. At this time, we have begun installing them on all Model S and X, and on early VIN Model 3. We will be going through the orders systematically based on the date the customer purchased the FSD option. We anticipate completing this process on the vast majority of cars over the next 90-120 days. As soon as we are ready to perform the retrofit in your car, rest assured we will contact you. Thank you for your patience.") That would take one person at Tesla ten minutes (but it would also require the company to actually execute a systematic rollout, as opposed to the chaotic way they always do things). So I blame Tesla, rather than customers who inquire via the app regarding about something they're owed that's already overdue and it turns out is in fact available to you.
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Model 3 HW3 retrofit questions, wait time, issues
- Thread starter T3M3T
- Start date
Tesla could preempt all that terrible crippling system clogging with even a minimal level of proactive communication. (E.g., a mass email explaining "FSD HW3 Update: We wanted to share with our customers the status of the HW3 retrofit process. At this time, we have begun installing them on all Model S and X, and on early VIN Model 3. We will be going through the orders systematically based on the date the customer purchased the FSD option. We anticipate completing this process on the vast majority of cars over the next 90-120 days. As soon as we are ready to perform the retrofit in your car, rest assured we will contact you. Thank you for your patience.") That would take one person at Tesla ten minutes (but it would also require the company to actually execute a systematic rollout, as opposed to the chaotic way they always do things). So I blame Tesla, rather than customers who inquire via the app regarding about something they're owed that's already overdue and it turns out is in fact available to you.
YusufT
Member
Dude, after your first appointment cancellation Tesla tells you the process because they have to explain why they cancelled it. Besides, people that frequent these forums already know this. The issue is he kept scheduling them regardless of being told otherwise. He says it in his first post.
ElectricIAC
Good-Natured Rascal
They hardly even contact you to take your money in exchange for a car. No. One must be proactive, persistent and most importantly patient when dealing with Tesla.
Tesla called yesterday 2.12.2020. Said I can have my HW3 2.21.2020. Car was purchased 3/2019, bought FSD 9/2019. To answer a previous poster's question. Technician said model S and X can be upgraded in the field. Model 3 uses some sort of coolant to cool the NVIDIA card and must be done in Service Center. Says they do 2-3 per day and mine shouldn't take more than 2+ hours. For those of you on Long Island New York, I learned last week that they are opening a Service Center in Smithtown as Syosset is very busy.
My vin is 118xxx; I inquired about a service appointment for the upgrade last week using the app and got scheduled for installation tomorrow. I checked back to confirm the appointment and ask how long the installation would take. They reconfirmed and said it could, in some cases, take up to 8 hours to ensure the firmware worked properly. So far, no hassle. Will see what actually happens tomorrow, but they scheduled the installation at my request without any prior notification that my car was due for the upgrade.
Had mine done last week. Made an appt just for the hell of it to see if I could get it via mobile service. Tesla rep called to say I was eligible but needed to relocate the service to the nearest service center, mobile can't do it apparently. The entire process took 7.5 hours from drop off to pick up (picked up same day)
May be your case, but definitely not mine. In my dealings, Tesla has been pretty great to work with.
ElectricIAC
Good-Natured Rascal
It wasn’t my case once I took charge of the situation and found a responsive SA. But even then it took a about three weeks to buy a car located less than 3 hours away by road.
ModelNforNerd
Active Member
ModelNforNerd
Active Member
I'm scheduled for next Thursday in Watertown, MA.
I wasn't one of the earliest 3's delivered through Dedham, but I WAS on the first truckload of Performance 3's delivered (August 2018). I scheduled it through the app yesterday, and 45 minutes later got a text saying I was eligible, and asking which SC I would like to go through.
I wasn't one of the earliest 3's delivered through Dedham, but I WAS on the first truckload of Performance 3's delivered (August 2018). I scheduled it through the app yesterday, and 45 minutes later got a text saying I was eligible, and asking which SC I would like to go through.
ModelNforNerd
Active Member
I scheduled through the app yesterday on the off-chance they'd fit me in. I'm going in next Thursday (Watertown).
July 2018 build, took delivery August 2018. 68,xxx VIN.
No way of knowing where you'd be in the queue.
I had the “FSD” retrofit done yesterday, and I only needed to re-pair my cell phone and log in to YouTube and Netflix. Homelink worked fine, Sentry geofencing preserved, and entertainment and navigation favorites were preserved. Camera calibrated in 20 minutes. Autopilot seems smoother now, and stoplights reflect correct status. Seeing garbage cans and cones are somehow fascinating.
Logging into YouTube had problems with an insecure browser, but the Plex workaround worked. Well explained on YouTube.
This was scheduled for mobile, then referred as Service Center appointment a day earlier. This forum has been helpful in showing 3rd qtr 2018 builds as being done. Loaners were an issue, and despite pointing out previous comments by Elon, they are “phasing out of loaners.” They need to get the story straight on this. Uber credits don’t work when you need to shop at 4 places for meds and essentials.
Delivery for me was early April 2018. As of last week my car wasn't approved for the HWD upgrade but they ok'd scheduling my 2 year ownership service with the expectation by end of March it should be.
Johnny Mac
Member
I certainly did and guess what… It worked
I have asked two times now, because I have 6 other warranty issues I am needing them to take care of, but they aren't critical and I don't want to make multiple visits, but they are annoying so I would like them fixed when possible. Each time they have told me to wait and ask again 'We recommend checking back at your next service appointment'. No mention of 'we will get in touch when your VIN is ready'.
If you're asking just for HW3, then yeah you're wasting their time. If you're asking for HW3 and warranty issues then I don't see the harm in asking multiple times, because all it's doing is trying limit the number of service visits in there facilities.
YusufT
Member
Of course if you already have an appointment might as well enquire about it. However, my comment was about booking appointments for the sole reason of a HW3 upgrade.
ModelNforNerd
Active Member
Me too! As mentioned in an earlier post, inquired last week and installation scheduled for tomorrow.
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