Thanks for the heads up. I do question why the process seems so slow in terms of the way they do things. I appreciate it might not be their (Knowles) fault but they should at least have a reliable way of chasing things for customers.
I think the chat facility on the main website is something many have used to good effect.
I used the chat facility on the website after seeing you post this. They were a little slow to respond, I kept the window open for a good 10-15 mins before they replied. Good news for me is the car is nearly at Southampton!
I think it only shows up while staff are on duty - 'shopping hours' if you will. Usually pops up when I open the inventory pages, but typically before say 7pm.
Hi,Good Morning Everyone.
I'm new here, but have been reading through this thread for a little while now. So I currently have a car through NHS Fleet solutions, my contract should have ended last week. In March I ordered a BMW IX3 Premier Pro Edition. I waited patiently and didn't hear anything after the initial order confirmation for ages so started to chase. Turned out that As the chip shortage is ongoing and BMW had already started the release of their new and improved BMW IX3 M3, they'd simply cancelled my order and apparently that was that.
In honesty I'd wanted a Tesla Model 3 from the beginning but the BMW seemed like a more practical family car. So, having gone through all of that I decided to go for the M3 and ordered a Long Range model, no extras or anything on it, mid August. It took ages to get signed off and everything but 3rd September I received confirmation from NHS Fleet Solutions that the car was on order. A week later on 10th September I received a text from Tesla with my order reference number. I've not heard anything more since then, but appreciate it hasn't been long.
I've just spoken to someone on Live Chat and they've said that the next shipment would be December, and they'd anticipate that there should be something for me when that arrives and that 'no news is good news' so I shouldn't expect to receive any further texts or updates from Tesla until early December.
Has that been your experience? Looking through this thread it seems that a good few people received a subsequent text or update shortly after the first one. I've been burned before with BMW just cancelling my order, so I feel apprehensive about just sitting back and doing nothing, but if thats the correct process and I shouldn't receive any further info until December I'll do that. What do you guys think? Is it usual to not hear anything at all for a few months after your order has been confirmed?
Thanks
I've just spoken with Tesla now, via the Live Chat to find out if it's live or on hold and been told the following:
Hmmm…I've just spoken with Tesla now, via the Live Chat to find out if it's live or on hold and been told the following:
"No it is currently on hold. Which is perfectly normal as your ETA is November. Your account will become live early October"
Do I need to speak with the lease company to ask them to do anything to bring it off hold, or is this normal as the Tesla guy says and it'll become live next month? This is all very confusing!
You should receive your RN number direct from Tesla via text within the next 2 weeks if not chase your lease company. Once you get your RN you can contact Tesla direct.
Awesome, thank you. Think I'm an annoying combination of impatient and excited so keep wanting to chase FleetEvolution for updates... I'll wait til the end of September and chase up if I don't have the RN number (need it for EV charger grant too...)
hahaha we are all impatient and excited
- good time to place an order as the Q4 deliveries start in Nov. Car allocations on October and deliveries in November. Perfect timing for you
Try cars2buy.co.uk and/or leaseloco you'll find the best rates available via there.Help needed - My 2 lease ends in 3 months on my M3P and my lease company wont extend my lease due to the residual car market prices. I have been paying £744 (ex vat) for 17K per year and now being quoted over £1000 for a new M3P
Has anybody come across any lease companies offering some good deals on either M3P's or MX's?
Wrongly just presumed I could extend my lease and now a bit stuck and running out of time
FYI, I got my text from Tesla with my RN number 2 days after I confirmed by order with the leasing company.
I think I'm going to give them a call tomorrow and chase them up... They said the order would be placed "within the week" and it's been 9 days now and I've heard nothing!
