Updated EDD today. 5/10 to 5/21. Pushed out the back end 4 days but shrunk from 14 days to 11. Birthday is 5/11 and was really hoping to have a car by then.
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That’s awesome. I had a similar situation with the El Paso store being an hour from me, but I’ll be picking up in Colorado Springs instead. I asked about picking up in El Paso, but was told it was only possible if I was going to register the car in Texas. I could have done that if I wanted to, but New Mexico is way cheaper. I’m paying ~$35 a year right now.I know there's been a lot of hit or miss with SA experiences, but I thought I'd share mine:
Our VIN had just shown up a couple of days after the EDD narrowed to May 6-10. Since we would have about a 6hr drive to our Salt Lake City pick-up from Laramie (this was the only delivery option I was presented despite Denver area locations being much closer), I text messaged our SA to explain the situation and ask if there was anyway to set our pick-up time for the Saturday or the Sunday even if we haven't been sent the scheduling notification.
I got a response within a few hours, totally understanding, and they set our delivery time slot for end-of-day Saturday, "pending arrival and inspection".
Hopefully I'm not jinxing it, but it was a welcome response given some of the complaints and experiences others have described. It was only our second interaction after 105 days, but I thought it was nice. Between delivery scheduling and a new Star Trek series premiering, May 2022 is looking up!
BaconLord47
Member
For those who received a refund (or got any response) regarding the wall charger price change, did you email: [email protected]? I reached out on the 29th and have not received any messages back (automated or from a person). Just want to make sure it's the right email lol.
That's not at all true for me. I was approved with the default of $4500 down. I'll either stay with Tesla or go with my credit union.
PinSeeker
Member
It's only been two days for me but they haven't responded when I used that address.
Yes, that was the email address I used and I got an automated reply immediately afterwards.
yeah, I used that address as well. They got back to me in a few hours and got the refund. I would send another email if you haven't hear back in days.
095179005
Member
Available for pickup.
I got my VIN ~2 weeks before I actually could touch my car.
Sometimes the vehicle doesn't pass final inspection so the EDD is pushed back to give them time to diagnose and fix issues, or worst case, you get another VIN.
show_stoppa
Member
As a Machine Learning Engineer, EDDs are only as accurate as the ML model behind them, which are often pretty accurate.
As a Machine Learning Engineer I also think that the QA folks tend to make statements like "how anyone in their right mind signed off on it", while knowing absolutely nothing about the system itself.
wait... this is not my team's internal Slack channel...
show_stoppa
Member
thanks for sharing this. There must be something else at play here then. I had seen like 3-4 cases where what I had said had happened.
Interesting. When I first ordered my sa from Richmond said the same thing but as I have been seeing too many movements and edd he told me to just ignore my edd and wait for the call.
show_stoppa
Member
Call the main Tesla number. They will ask you for zipcode and then connect to you an SA either in the main office, or the SC closest to your zipcode.
I typically only use the text message for "homework" i.e I have some request that the SA doesnt know over the call. So they do their homework and respond to me over the text. For all other things, the phone call back feature works best.
I think that's the answer; the system was designed for a different production environment. That huge jump in everyone's dates around mid-April could have been as a result of some part going missing like the connector bundle or the charging ECU. The estimation software was simpleminded about reacting and just said "Well, it looks like everything will have to come to a halt for 4 weeks" because it wasn't really designed to deal with this boundary condition. Instead, Tesla just kept motoring along, dealing with the problem creatively so that the assembly line continued to kick out vehicles. Magically, dates have been coming back in dramatically.
They may not be able to get rid of the EDD generator possibly because they can't do updates to every customer's EDD by hand. That said, perhaps they could provide supply data by hand so that the generator could be kept under control. It's probably valuable for changing estimates for other factors as well.
Then again, it may be undocumented code, written by some genius guy who used all one-letter variable names and put a comment at the top that reads "Don't change anything here". He also doesn't work at Tesla anymore, having retired after cashing out his stock options.
No change for me- still 5/7-5/21. But I did see another Reno person on Reddit say their window went to 5/5-5/15 this morning. Nope- no vin in the app or source. We did get the trade in text from the Reno SA but that’s it and it was just a canned text.
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