Really getting frustrated with Tesla to be completely honest. I was given an automated delivery date of either December 18 or 19th. I was then called by a rep saying that is not possible and the earliest I can get it is the 21st or 22nd. Fine, I schedule for the 22nd. I decided to call the location for my pickup on the 18th and they told me they just got the car and just need to take a quick look at it and I can come get it. Awesome.
Hour later I get a call saying there is a dent in the bumper that will need to be buffed out on Monday since the service team isn't able to do it that day. They warn me that if the team cannot buff it out without damaging the paint then it will need to go to the bodyshop. Lo and behold on Monday, it needs to be sent to the bodyshop. They explain to me again its just a dent in the bumper and will need to take the bumper off, buff it out and possibly clean up the paint. They proceed to tell me this will take over a week??? I was told it left for the repair shop Monday morning already. I then sent an email later in the day asking for pictures of before and after. I get a reply this morning saying they will try but its likely the repair has already started. I talked to multiple friends who work at other dealerships (BMW, Audi) and they said transport damage is normal but the estimated time for repair, especially for what they described, seems incredibly long.
At this point I am growing extremely frustrated because it ruined my Christmas plans as I do not currently have a vehicle. I have not seen my parents in weeks and we have been taking tests and precautions to ensure Christmas is safe, but now that is jeopardy because commuting is 2.5 hours one way. The rep I am emailing with said he will check in with service and then never replied to me. He has not been helpful at all. I dealt with someone else over the weekend when I called in and they actually attempted to help saying they will look for the same build that wasn't delivered to someone yet.
I am just having a hard time comprehending how removing a bumper, buffing a dent out and possibly painting it takes over a week?